As a member of the Good Critic Club, you will be able to attend pilot sessions of new and refreshed courses FOR FREE and have the opportunity to provide critical feedback as a good critic.
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Elements of Transformative Listening
- Hone your ability to deeply listen with our 3-step active listening model
- Learn a surefire way to listen every time
- Reliably give others the experience of feeling heard
August 25th
9AM - 11PM PT
Communication Styles
- Learn and navigate the 4 main communication styles
- Identify natural accommodation patterns and transcend them
- Reduce the friction and frustration that happens when differing communication styles interact
- Learn a 5-step process for navigating between any combination of communication styles
August 29th
1PM - 3PM PT
Dealing With Conflict
- Understand the root causes of conflict
- Ask questions to analyze the conflict
- Follow a four-step process to respond to conflict
August 29th
9AM - 11PM PT
Turning Debate to Dialogue
- Explore the ten most common archetypes of difficult behavior
- Analyze the relationship between values and difficult behavior
- Prepare to respond to conflict by establishing a healthy environment
- Learn to switch from debate to dialogue
August 30th
9AM - 11PM PT
Speak to Be Heard
- Learn a 3-step process for planning your communications
- Learn to craft messages that are clear and simple
- Improve confidence while communicating
- Learn to eliminate the noise that can derail communication
August 31st
12PM - 2PM PT
