Learnit help & support

If you need support, send us a message using the chat box on the bottom right of this page or write to us at cx@learnit.com

General Information

Which browser should I use to connect to my Live Online Training class?

All our public workshops are conducted on Zoom.  Zoom works with all major browsers, including Internet Explorer, Chrome, Safari, and Firefox.

What type of payments are accepted?

All major credit cards, purchase orders, and checks are accepted.

What if I need to cancel a class?

For public classes, cancellations must be made in writing at least three business days before the scheduled class to avoid charges or deductions from your training package. Rescheduling Learnit courses is allowed at no additional fee, provided the reschedule occurs within one year. Substitutions of students are permitted with at least three business days' notice, as long as the substitute meets the course prerequisites. In the event of force majeure, such as severe weather, natural disasters, power outages, or strikes, Learnit may cancel classes, and refunds will be provided in these cases.

Is Learnit on GSA contract?

Yes, indeed! Check out the GSA website and contact us if you have further questions.

How long are classes?

Workshops range from 2-3 hours up to a full-day format. Please refer to specific course pages for information regarding duration and time.

How do I register for a class?

There are two ways to register for classes with Learnit:

1.        Your Company Membership or Package: If your company has a membership or training package with Learnit, you sign into the learner portal and sign up!

2.        Pay with Credit Card: If you are new to Learnit or do not have a company membership or package, you can register and pay for courses directly through our guest checkout process.

If you have any questions, please contact us at 855-838-5028.

Do you offer discounts for non-profit organizations?

Yes, we offer 10% discount for non-profit organizations. Please contact us for more information.

Do classes ever get cancelled?

Unfortunately we will cancel a class due to low enrollment. If your class is cancelled, you will be contacted via email as well as by phone. We will do everything we can to reschedule you as soon as possible.

Can I register the day of a workshop?

If there are seats available, you can take the class. We do recommend you call beforehand to guarantee there is space available as many of our popular classes fill up quickly.

Soft Skills Training

Who leads the workshops?

Our team is invested in your success. Workshops are led by a team of seasoned, award winning facilitators who understand how adults are motivated and facilitate the workshops with key principals of adult learning in mind. We want you to walk away with an enjoyable and productive learning experience, leaving with additional tools and ideas to apply to your personal and professional lives.

Where does your curriculum come from?

We develop our tool-based curriculum in house. Our teams of instructional designers stay on the cutting edge of industry trends and business philosophy to ensure that course content is comprehensive and relevant. All of our seminars provide ample time for students to practice and explore how they can implement the tools and ideas from the course in their lives.

Are the workshops all lecture or interactive?

Through a mixture of self-directed exercises and group breakout sessions, the facilitator underscores the relevancy of each key concept. This ensures the participants will perform better, and the benefits will be longer lasting.

Technical Skills Training

Do you have to take all modules of a course?

No. It is all about flexibility. You can take as many or as few modules as needed. This feature is also great for students with learning packages. Repeat only the modules that didn’t “stick” or take only the module with the topics you need. If you are not taking a whole series, please be comfortable with the content in the modules prior. The instructor will not backtrack. *This applies to all courses in Office Applications.

Do classes ever get cancelled?

Unfortunately we will cancel a class due to low enrollment. If your class is cancelled, you will be contacted via email as well as by phone. We will do everything we can to reschedule you as soon as possible.

Can I show up the day of class and get a seat?

If there are seats available, you can take the class. We do recommend you call beforehand to guarantee there is space available as many of our popular classes fill up quickly.

The Swirl logo™ is a trademark of AXELOS Limited, used under permission of AXELOS Limited.
All rights reserved. © 2024 LEARN IT!