Who should attend
This training is best suited to anyone who deals with conflict, not just disagreement, on a regular basis. It’s ideal for managers but will be a good fit for anyone, from individual contributors to leaders
Learn to recognize when a situation has turned from a simple disagreement into a conflict by understanding the root cause of conflict and the role threat-response plays. Temper your own reactions in a heated moment with a conflict analysis framework. Work toward positive-sum outcomes with a 4-step process for managing your responses and offers.