Communication Strategies

Communication Strategies

475.00

Delivery Method: In-Person | Duration: 6 Hours

Overview

A thriving organization depends on effective and efficient communication. As you examine your own communication strategies and styles, you will discover why some of your techniques are not working and learn how to build on your strengths. This class culminates in the creation of a personal action plan for successful future communications.

Learn How To:

  • Identify your Communication Style and How to Work with Those Who are Different (Assessment)

  • Use Non-Verbal Communication to Increase Rapport with Colleagues

  • Implement Language that can Defuse Conflict and Promote Collaboration

  • Develop Action Plans to Build Greater Trust on Teams and to Hold Each Other Accountable

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Course ID: B2201

Duration: Full Day (9:00 am- 4:00 pm PST)

Location: In-Person, San Francisco | Click here to schedule private course.

Overview

A thriving organization depends on effective and efficient communication. As you examine your own communication strategies and styles, you will discover why some of your techniques are not working and learn how to build on your strengths. This class culminates in the creation of a personal action plan for successful future communications.

Learn How To:

  • Identify your Communication Style and How to Work with Those Who are Different (Assessment)

  • Use Non-Verbal Communication to Increase Rapport with Colleagues

  • Implement Language that can Defuse Conflict and Promote Collaboration

  • Develop Action Plans to Build Greater Trust on Teams and to Hold Each Other Accountable

Skills covered in this course
Communication Conflict Active Listening

+ Who Should Attend

For professionals at all levels, including team leads and managers seeking to overcome communication problems or trust issues on their teams, as well as professionals who wish to learn new methods and techniques to improve business interactions.

+ Course Outline

Communication Styles

  • Options vs. Procedure Personality Types
  • How to Craft Your Message to Different Style Types

Get Your Point Across at Work

  • Report Clearly, Quickly, and Effectively

Intentional Listening

  • Real World Intentional Listening
  • The Body Language of Listening
  • Mirroring to Build Rapport
  • Paraphrasing to Confirm Understanding
  • Questioning Techniques to Find out More

Conflict Resolution

  • Using Collaborative vs. Competitive Language
  • Addressing Small Problems Easily

Assertive Communication

  • Assessing Your Level of Assertiveness
  • How to Easily be More Assertive
  • A Model for Assertive Statements
  • How to Effectively Communicate Regret

Communicating Appreciation

  • How to Appreciate Others in A Way that Hits Home

+ Prerequisites

There are no prerequisites for this course.

+ Certifications

N/A

+ Students Also Attended