Communication Strategies

Communication Strategies

475.00

Delivery Method: In-Person | Duration: 6 Hours

Overview

A thriving organization depends on effective and efficient communication. As you examine your own communication strategies and styles, you will discover why some of your techniques are not working and learn how to build on your strengths. This class culminates in the creation of a personal action plan for successful future communications.

Learn How To:

  • Identify your Communication Style and How to Work with Those Who are Different (Assessment)

  • Use Non-verbal Communication to Increase Rapport with Colleagues

  • Implement Language that can Defuse Conflict and Promote Collaboration

  • Develop Action Plans to Build Greater Trust on Teams and to Hold Each Other Accountable

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Course ID: B2201

Duration: Full Day (9:00 am- 4:00 pm PST)

Location: In-Person, San Francisco | Click here to schedule private course.

Overview

A thriving organization depends on effective and efficient communication. As you examine your own communication strategies and styles, you will discover why some of your techniques are not working and learn how to build on your strengths. This class culminates in the creation of a personal action plan for successful future communications.

Learn How To:

  • Identify your Communication Style and How to Work with Those Who are Different (Assessment)

  • Use Non-verbal Communication to Increase Rapport with Colleagues

  • Implement Language that can Defuse Conflict and Promote Collaboration

  • Develop Action Plans to Build Greater Trust on Teams and to Hold Each Other Accountable

+ Who Should Attend

For professionals at all levels, including team leads and managers seeking to overcome communication problems or trust issues on their teams, as well as professionals who wish to learn new methods and techniques to improve business interactions.

+ Course Outline

Communication Styles

  • Options vs. Procedure Personality Types
  • Who is Options? Who is Procedure?
  • Craft Your Message: Audience Action Matrix

Get Your Point Across at Work

  • The Elevator Pitch: STARR

Intentional Listening

  • Components of Intentional Listening
  • Body Language
  • Mirroring
  • Paraphrasing
  • Questioning

Conflict Resolution

  • Collaborative vs. Competitive Language
  • Addressing Small Problems
  • 5 Step Model to Address Small Problems

Assertive Communication

  • Assertive Communication: Defined
  • Assertion Self-Assessment
  • Tips for Assertive Communication
  • Three-Part Assertive Statement

Communicating Regret

  • 4 Step Apology Model

Communicating Appreciation

  • Appreciation Goes a Long Way

+ Prerequisites

There are no prerequisites for this course.

+ Certifications

N/A

+ Students Also Attended