Who should attend
This workshop will enhance the skills of managers at all levels who want to increase their effectiveness, improve the clarity of their communication, and bring out the best in their teams.
Assertiveness for Managers is designed to provide you with essential communication tactics that will help you manage with greater confidence and authority. Through interactive exercises and insightful discussions, you’ll master people skills and assertive communication techniques that are guaranteed to give you an edge when you face individuals, problems, and situations that once caused you stress or frustration.
Outcomes:
Assertively Manage and Increase Trust
• The Assertive Spectrum
• Evaluate Your Level of Assertiveness
• Confidently Handle Criticism from Peers
• How to Build Respect with Your Boss
• Use a Decision Tree for Effective Delegation
• Use Assertive Skills to Persuade and Negotiate
• Communication Strategies of Persuasive Managers
• Persuade and Influence Like an Expert Negotiator
• Assertively Request a Behavior Change
Assertively Propose Ideas and Manage Conflict
• Shift from Tentative Assertive Language
• Get Buy-In and Collaboration from Your Team
• Prepare to Get Buy-in and Collaboration
• Increase Confidence with Power Poses
• Assertively Handle Conflicts and Crises with Confidence
• Defend Yourself and Keep Emotions Under Control
• Encourage Employees to Solve Problems on Their Own
• Increase Productive Thinking
Skills covered
