Release Date: June 10
What If Your Most Valuable Employee Knowledge Is About to Walk Out the Door?
For HR and learning professionals facing an aging workforce, shifting generations, and mounting pressure to future-proof their organizations, knowledge transfer isn't a nice-to-have—it's a necessity. Unfortunately, it too often gets stuck in formal SOPs or forgotten when key people leave. In this episode of The Learnit Lounge, host Mickey Fitch-Collins talks with Stephen Dixon, VP of HR and Administration at CAMICO, about how to make sure the wisdom that keeps your organization running doesn’t retire before it’s passed on.
Drawing from over 40 years in HR—and 24 at CAMICO—Stephen shares how his organization is tackling knowledge transfer in a practical, people-centered way. This isn’t about building perfect documentation. It’s about building relationships, creating safe conversations, and understanding that mentorship doesn’t always look like a formal program.
What You’ll Learn:
- A layered approach to identifying critical knowledge—from executives to frontline people leaders
- How to engage seasoned employees who say, “I’m not a trainer”
- How CAMICO uses behavioral-style questions to draw out tacit, experience-based knowledge
- The risk of “need-to-know” leadership and the costly organizational gaps it can create
- The uncomfortable truth: people absorb knowledge at different speeds—and that’s okay
In This Episode:
- 00:00 – Stephen’s HR career in a nutshell: 40+ years of insight and 24 years at CAMICO
- 01:57 – What counts as “crucial knowledge” for employee survival?
- 02:21 – Why manuals don’t cut it—and how CAMICO is tackling tacit knowledge
- 04:16 – Bridging the gap between executive assumptions and frontline reality
- 06:19 – How frontline leaders refine what counts as critical knowledge
- 08:17 – Breaking down knowledge hoarding: “I’m not a trainer” isn’t an excuse
- 10:20 – Coffee chats as knowledge transfer: making it conversational, not formal
- 12:45 – A mentorship program—just don’t call it that
- 13:05 – Capturing nuance: storytelling as the real engine of knowledge sharing
- 16:51 – Why stories aren’t just data—they’re trust-building moments
- 18:40 – Reverse mentoring: what seasoned pros can learn from fresh eyes
- 20:53 – A leadership failure: how hoarding information derailed a department
- 25:30 – Succession planning at every level—not just for the C-suite
- 27:27 – If Stephen could pass on 3 lessons: emotional intelligence, collaboration, growth mindset
- 31:10 – Biggest leadership lesson? Culture, listening, and humility
- 34:20 – The hard truth: people learn at different speeds—leaders must adjust
- 36:45 – Two concrete takeaways: listen with intention and practice patient leadership
- 39:13 – Where to find Stephen: LinkedIn is now part of his routine
About Stephen:
Stephen Dixon is the Vice President of Human Resources and Administration at CAMICO, where he’s spent the last 24 of his 40+ years in HR leadership. He holds a master’s degree in human resource management from Golden Gate University and is known for his people-first approach to leadership, his commitment to interdepartmental collaboration, and his emphasis on emotional intelligence, growth mindset, and organizational culture.
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