21: The Future of Retention: Trust, Connection, and Leader-Led Growth | Shannon Levy

Release Date: Sept 30

How do you design learning programs that actually move the needle—and prove their value for teams, leaders, and the whole company? In this high-impact episode of The Learnit Lounge, host Mickey Fitch-Collins welcomes Shannon Levy, an expert in Human Resource Development with experience spanning biotech, pharma, retail, and hospitality. Shannon unpacks her innovative approach to “leader-led learning,” sharing how involving leaders at every level creates true engagement, measurable ROI, and stronger, more connected teams. From practical AI enablement case studies to the personal mindset shifts needed for retention and growth, this episode is a masterclass in what modern L&D can deliver.

Shannon also offers candid stories about tackling skill gaps, building trust within teams, and why skill-building is only part of future-proofing careers. Whether you’re a talent leader, HR pro, or an individual hungry to grow, you’ll come away with fresh, actionable strategies for learning that sticks.

What You’ll Learn:

• How “leader-led learning” flips the script on traditional L&D and makes programs indispensable—not just available.
• Why planning learning alongside business strategy (instead of after) drives retention, engagement, and real business results.
• Ways to measure the ROI of learning: What are the signals that show you’re really making a difference?
• How to tailor learning modalities (on-demand, live workshops, AI upskilling, coaching, and more) for every learner and team.
• The keys to building career resilience and why employees and organizations must future-proof together.
• The most uncomfortable truth about leadership development—and what it really takes to create lasting change.

In This Episode:

• 00:00 – Welcome and episode intro
• 01:08 – Meet Shannon Levy: certification, career path, and industry experience
• 04:16 – Understanding stakeholder needs for attraction and retention
• 07:21 – How leader-led learning works in practice
• 08:22 – Proactive vs. reactive learning: planning for business needs
• 11:36 – Measuring ROI: business alignment and engagement
• 14:44 – The numbers on L&D: Retention, shareholder return, and the AI example
• 18:18 – Fast-tracking AI upskilling through a leader-led approach
• 19:52 – Building confidence, “what’s in it for me,” and the half-life of skills
• 22:15 – Three signs your learning programs are working
• 23:39 – Leadership development in fast-paced environments like biotech
• 25:14 – Tying learning to personal purpose, resilience, and mastery
• 26:33 – Shannon’s most important leadership lesson
• 28:50 – Why leaders don’t need all the answers, just better questions
• 29:35 – The myth: Transformation takes more than a workshop
• 31:17 – How to make learning cumulative, not just a one-off
• 32:02 – Connect with Shannon and episode wrap-up

About Shannon Levy

Shannon Levy is a certified HR and talent management leader with a Master’s in Human Resource Development and multiple accreditations including SPHR, PHR, SHRM, and others. She has designed, developed, and delivered L&D and people initiatives across biotech, pharma, retail, and hospitality sectors—leading everything from onboarding to executive coaching, DEI, compliance, and large-scale change management. Shannon is known for pioneering leader-led learning strategies and is a skilled facilitator and mentor, helping teams and individuals define success and build career resilience. Connect with Shannon on LinkedIn or visit her Learnit profile (if available).

Resources Referenced:

• Shannon Levy on LinkedIn
• Josh Bersin Company – cited for employee retention and skills trends
• Dr. Mickey Fitch-Collins on LinkedIn

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