Who should attend
Anyone within your organization who wants to learn how to navigate and improve challenging relationships at home and at work will benefit from this workshop.
Do you have people in your workplace who cause problems for everyone else? Do they create additional work for others? Conflict at work is a painful reality and a key explanation for decreased productivity and increased frustration. One point is clear: Conflict does not magically go away, and it only gets worse when ignored.
In this course, you'll develop conflict resolution strategies to prevent explosive situations and learn to communicate in a way that facilitates cooperation and problem-solving without creating resistance.
Module 1: Develop Conflict Awareness
Module 2: Prepare to Respond to Conflict
Module 3: Manage Conflict Productively
Maximize Trust, Minimize Conflict