Respond to Conflict: Strategies for Improved Communication

Who should attend

Anyone within your organization who wants to learn how to navigate and improve challenging relationships at home and at work will benefit from this workshop.

Team Pass by Learnit

Respond to Conflict: Strategies for Improved Communication

From $0
Two, 2-hour Modules (9am - 11:30am PT)

Do you have people in your workplace who cause problems for everyone else? Do they create additional work for others? Conflict at work is a painful reality and a key explanation for decreased productivity and increased frustration. One point is clear: Conflict does not magically go away, and it only gets worse when ignored.

In this course, you'll develop conflict resolution strategies to prevent explosive situations and learn to communicate in a way that facilitates cooperation and problem-solving without creating resistance.

Outcomes:

  • Become better at identifying and communicating to people with different communication styles
  • Become (and be seen as) a great listener
  • Improved conflict resolution skills
  • Gain clarity and skills around being assertive
Course ID
RESPONdwde
Available times
June 17 & June 18, 2021
9:00am-11:30am
June 17 & June 18, 2021
9:00am-11:30am
June 17 & June 18, 2021
9:00am-11:30am
June 17 & June 18, 2021
9:00am-11:30am
June 17, 2021
9:00am-11:30am
June 17, 2021
9:00am-11:30am
June 17, 2021
9:00am-11:30am
June 17, 2021
9:00am-11:30am
June 17, 2021
9:00am-11:30am

Course Outline

Module 1: Develop Conflict Awareness

  • Disagreement vs. Conflict
  • Causes of Conflict
  • Styles, Perceptions, Goals, Roles, Values
  • Separate Person from Behavior
  • Role of Emotional Intelligence

Module 2: Prepare to Respond to Conflict

  • Advanced Listening Skills
  • Feeding Back: 4 levels
  • Flow of Communication
  • Distinguish Between Content and Feeling
  • Avoid/Attack Spectrum

Module 3: Manage Conflict Productively

  • Five Conflict Management Styles
  • Approach with Confidence and Objectivity
  • Conflict Script
  • Assertive Script
  • Action Plans

Maximize Trust, Minimize Conflict

  • Nine Commandments of Fighting Fair
  • Role Plays

Skills covered

Negotiation
Self-Awareness
Unconscious Bias
Empathy
Problem Solving
Active Listening
New Manager
Conflict
Teamwork
Project Management
Collaboration
Communication
Leadership