Who should attend
People managers, HR professionals, department leaders, policy enforcers, and associates leading projects are ideal for this course.
Every person in an organization initiates difficult conversations from time to time, whether about policies, performance, expectations, or boundaries. In this workshop, participants will learn how to preserve good relationships during those conversations with specific tools designed to leverage empathy, enhance listening and build toward shared-interest, positive-sum solutions.
What We’ll Explore:
Skills covered
