Empowered Customer Service for External Clients

Who should attend

Solid skill development for client experience representatives, salespeople, and client-facing associates.

Team Pass by Learnit

Empowered Customer Service for External Clients

From $0
Two, 2-hour Modules (9am - 11:30am PT)

Maintaining strong client relationships can be challenging when what a client requests is beyond the scope of what you are able to offer. Working through those situations requires solid skills in meeting your client where they are and bringing them into alignment with how you can reasonably serve their needs and still deliver a high-quality experience. The skills in this course can help you proactively uncover your client’s deeper needs and work toward favorable solutions for you both.

Outcomes:

  • Use curiosity and attunement to identify with the client
  • Validate their situation and recommend solutions based on your experience
  • Make your ask again with structured persuasion
Course ID
EMPOWEewrT
Upcoming LIVE ONLINE public classes
No Upcoming public classes
June 17 & June 18, 2021
9:00am-11:30am
June 17 & June 18, 2021
9:00am-11:30am
June 17 & June 18, 2021
9:00am-11:30am
June 17 & June 18, 2021
9:00am-11:30am
June 17, 2021
9:00am-11:30am
June 17, 2021
9:00am-11:30am
June 17, 2021
9:00am-11:30am
June 17, 2021
9:00am-11:30am
June 17, 2021
9:00am-11:30am

Interested in a private
workshop for your company?

Empowered Customer Service for External Clients

Reviews

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