Dealing with Conflict and Difficult People

Who should attend

Dealing with Conflict and Difficult People is for professionals at all levels who want to learn how to effectively respond to conflict and deal with difficult people. Managers and leaders who desire to turn conflict into productivity among their teams will also find this course beneficial.

Team Pass by Learnit

Dealing with Conflict and Difficult People

From $0
Two, 2-hour Modules (9am - 11:30am PT)

This workshop focuses on effective strategies for coping with conflict and difficult people; knowing when and how to use these techniques can make you a more effective business professional and reduce the stress in your life.

Outcomes:

  • Use knowledge of conflict dynamics to prevent disagreements from escalating, and conflicts from deepening
  • Speak and listen intelligently in conflict situations to improve interpersonal and business outcomes
  • Understand what motivates people’s difficult behavior to more skillfully contain it
Course ID
L0016
Upcoming Available public classes
No Upcoming public classes
June 17 & June 18, 2021
9:00am-11:30am
June 17 & June 18, 2021
9:00am-11:30am
June 17 & June 18, 2021
9:00am-11:30am
June 17 & June 18, 2021
9:00am-11:30am
June 17, 2021
9:00am-11:30am
June 17, 2021
9:00am-11:30am
June 17, 2021
9:00am-11:30am
June 17, 2021
9:00am-11:30am
June 17, 2021
9:00am-11:30am

Interested in a private
workshop for your company?

Course Outline

Module 1: Understand the Cycle of Conflict and How to Change It

Causes of Conflict

  • Values Conflict
  • Responsive vs Resistant Way
  • Separating Person from Behavior

Conflict Analysis

  • Questions to Analyze Conflict
  • Diagnose Conflict
  • Resolution Checklist

Prepare to Respond to Conflict

  • Turn Debate into Dialogue
  • Listen, Inquire, Paraphrase, Recommend
  • Conflict Resolution Plan

Module 2: Understand and Handle Difficult Behaviors

Ten Types of Difficult People

  • Types & Descriptions

Diagnosing Difficult Behavior

  • Self-assessment
  • Identify Assertiveness & Motivational Objectives
  • Dealing with Each Type
  • Scenarios

Dealing with Conflict and Difficult People

Reviews

"Excellent workshop, I learned a lot!"

Patricia G.
Patricia G.

"The class was very informative and engaging."

Fatima A.
Fatima A.

"Jeanette is an awesome instructor, very knowledgeable and helped me to come with a strategy to handle or face difficulty and challenging people."

Lavanya G.
Lavanya G.

"This course was amazing! I really enjoyed it and it was still very interactive despite being virtual. I would like to see how this course is done in person one day."

April R.
April R.

"Great class and good tips on how to deal with real situations."

Linh N.
Linh N.

"I enjoyed this course and learned a lot from the course material and instructor Li-Leng. Thank you!"

Ada T.
Ada T.