Who should attend
Dealing with Conflict and Difficult People is for professionals at all levels who want to learn how to effectively respond to conflict and deal with difficult people. Managers and leaders who desire to turn conflict into productivity among their teams will also find this course beneficial.
This workshop focuses on effective strategies for coping with conflict and difficult people; knowing when and how to use these techniques can make you a more effective business professional and reduce the stress in your life.
Module 1: Understand the Cycle of Conflict and How to Change It
Causes of Conflict
Prepare to Respond to Conflict
Module 2: Understand and Handle Difficult Behaviors
Ten Types of Difficult People
Diagnosing Difficult Behavior