Dealing with Conflict and Difficult People

Who should attend

Dealing with Conflict and Difficult People is for professionals at all levels who want to learn how to effectively respond to conflict and deal with difficult people. Managers and leaders who desire to turn conflict into productivity among their teams will also find this course beneficial.

Team Pass by Learnit

Dealing with Conflict and Difficult People

From $0
Two, 2-hour Modules (9am - 11:30am PT)

This workshop focuses on effective strategies for coping with conflict and difficult people; knowing when and how to use these techniques can make you a more effective business professional and reduce the stress in your life.

Outcomes:

    • Use knowledge of conflict dynamics to prevent disagreements from escalating, and conflicts from deepening
      • Speak and listen intelligently in conflict situations to improve interpersonal and business outcomes
        • Understand what motivates people’s difficult behavior to more skillfully contain it
        Course ID
        L0016
        Available times
        June 17 & June 18, 2021
        9:00am-11:30am
        June 17 & June 18, 2021
        9:00am-11:30am
        June 17 & June 18, 2021
        9:00am-11:30am
        June 17 & June 18, 2021
        9:00am-11:30am
        June 17, 2021
        9:00am-11:30am
        June 17, 2021
        9:00am-11:30am
        June 17, 2021
        9:00am-11:30am
        June 17, 2021
        9:00am-11:30am
        June 17, 2021
        9:00am-11:30am

        Course Outline

        Module 1: Understand the Cycle of Conflict and How to Change It

        Causes of Conflict

        • Values Conflict
        • Responsive vs Resistant Way
        • Separating Person from Behavior

        Conflict Analysis

        • Questions to Analyze Conflict
        • Diagnose Conflict
        • Resolution Checklist

        Prepare to Respond to Conflict

        • Turn Debate into Dialogue
        • Listen, Inquire, Paraphrase, Recommend
        • Conflict Resolution Plan

        Module 2: Understand and Handle Difficult Behaviors

        Ten Types of Difficult People

        • Types & Descriptions

        Diagnosing Difficult Behavior

        • Self-assessment
        • Identify Assertiveness & Motivational Objectives
        • Dealing with Each Type
        • Scenarios

        Skills covered

        Negotiation
        Self-Awareness
        Unconscious Bias
        Empathy
        Problem Solving
        Active Listening
        New Manager
        Conflict
        Teamwork
        Project Management
        Collaboration
        Communication
        Leadership

        Dealing with Conflict and Difficult People

        Reviews

        Coming soon