Who should attend
Dealing with Conflict and Difficult People is for professionals at all levels who want to learn how to effectively respond to conflict and deal with difficult people. Managers and leaders who desire to turn conflict into productivity among their teams will also find this course beneficial.
This workshop focuses on effective strategies for coping with conflict and difficult people; knowing when and how to use these techniques can make you a more effective business professional and reduce the stress in your life.
Outcomes:
Module 1: Understand the Cycle of Conflict and How to Change It
Causes of Conflict
Conflict Analysis
Prepare to Respond to Conflict
Module 2: Understand and Handle Difficult Behaviors
Ten Types of Difficult People
Diagnosing Difficult Behavior
"Excellent workshop, I learned a lot!"
"The class was very informative and engaging."
"Jeanette is an awesome instructor, very knowledgeable and helped me to come with a strategy to handle or face difficulty and challenging people."
"This course was amazing! I really enjoyed it and it was still very interactive despite being virtual. I would like to see how this course is done in person one day."
"Great class and good tips on how to deal with real situations."
"I enjoyed this course and learned a lot from the course material and instructor Li-Leng. Thank you!"
