Who should attend
Professionals at all levels are invited to this workshop. Previous classes have drawn extremely varied groups. This course is appropriate for any person who wishes to understand and improve his or her customer service skills.
With so much competition in today’s global economy, providing exceptional customer service is no longer an option: it’s a necessity. When you treat your customers exceptionally well, your customers will become an influential marketing tool for your business. Our customer service workshop will provide you with the skills you need to handle a variety of situations and increase your productivity, efficiency, and effectiveness.
Outcomes:
Module 1: Cultivate Engaged Customer Relationships
What Customers Wants & Why They Leave
Customer Assessment
Effective Listening & Questioning
Module 2: Support Challenging Customers in Person and on the Phone
Deal with Challenging Customers
Customer Service on the Phone
Skills covered
