Who should attend
This workshop is for anyone and everyone.
Conflict Management: Secrets of a Conflict Manager is for anyone who wants to get better at managing and navigating conflict. Conflict is stressful and difficult to control, especially when emotions are high. In this workshop, you’ll learn the secrets that professional conflict managers use to de-escalate, get to the heart of the issue, communicate understanding, and solve issues.
Module 1: Understanding and Working with Conflict
Understanding Conflict Management
Beginning the Conflict Management Process
Module 2: Turning Conflict into Successful Resolutions
Confirming Your Understanding
Reaching a Solution