Conflict Management: Secrets of a Conflict Manager

Who should attend

This workshop is for anyone and everyone.      

Team Pass by Learnit

Conflict Management: Secrets of a Conflict Manager

From $0
Two, 2-hour Modules (9am - 11:30am PT)

Conflict Management: Secrets of a Conflict Manager is for anyone who wants to get better at managing and navigating conflict. Conflict is stressful and difficult to control, especially when emotions are high. In this workshop, you’ll learn the secrets that professional conflict managers use to de-escalate, get to the heart of the issue, communicate understanding, and solve issues.

Outcomes:

    • A clear understanding of what really causes conflict
      • A process for digging into conflict to get at root causes
        • A process that results in strong win-win resolutions
          • Ways to confirm your understanding of the conflict
          Course ID
          L0011
          Available times
          June 17 & June 18, 2021
          9:00am-11:30am
          June 17 & June 18, 2021
          9:00am-11:30am
          June 17 & June 18, 2021
          9:00am-11:30am
          June 17 & June 18, 2021
          9:00am-11:30am
          June 17, 2021
          9:00am-11:30am
          June 17, 2021
          9:00am-11:30am
          June 17, 2021
          9:00am-11:30am
          June 17, 2021
          9:00am-11:30am
          June 17, 2021
          9:00am-11:30am

          Course Outline

          Module 1: Understanding and Working with Conflict

          Understanding Conflict Management

          • What Is Conflict Management?
          • The Cost of Conflict
          • Perceived Threat: Types of Workplace Threats
          • 4 Standard Conflict Management Styles, and Why They Don’t Work
          • The Interest-Based Relational Approach
          • Language that Encourages Conflict
          • Cultural Differences in Conflict

          Beginning the Conflict Management Process

          • Setting Ground Rules
          • Gather Information
          • Questions to Find Out More
          • “Pocket Question” for When You’re Out of Questions

          Module 2: Turning Conflict into Successful Resolutions

          Confirming Your Understanding

          • The Paraphrasing Sandwich
          • Tool: Offering Your Opinion

          Reaching a Solution

          • Elements of a Solution
          • Getting Agreement on the Conflict
          • Brainstorm Possible Solutions
          • The 3 elements of a successful resolution
          • Negotiate a Resolution

          Skills covered

          Negotiation
          Self-Awareness
          Empathy
          Active Listening
          Conflict
          Human Resources
          Management
          Teamwork
          Collaboration
          Communication