Conflict Management: Secrets of a Conflict Manager

Who should attend

This workshop is for anyone and everyone.

Team Pass by Learnit

Conflict Management: Secrets of a Conflict Manager

From $0
Two, 2-hour Modules (9am - 11:30am PT)

Conflict Management: Secrets of a Conflict Manager is for anyone who wants to get better at managing and navigating conflict. Conflict is stressful and difficult to control, especially when emotions are high. In this workshop, you’ll learn the secrets that professional conflict managers use to de-escalate, get to the heart of the issue, communicate understanding, and solve issues.

Outcomes:

  • A clear understanding of what really causes conflict
  • A process for digging into conflict to get at root causes
  • A process that results in strong win-win resolutions
  • Ways to confirm your understanding of the conflict
Course ID
L0011
Upcoming Available public classes
No Upcoming public classes
June 17 & June 18, 2021
9:00am-11:30am
June 17 & June 18, 2021
9:00am-11:30am
June 17 & June 18, 2021
9:00am-11:30am
June 17 & June 18, 2021
9:00am-11:30am
June 17, 2021
9:00am-11:30am
June 17, 2021
9:00am-11:30am
June 17, 2021
9:00am-11:30am
June 17, 2021
9:00am-11:30am
June 17, 2021
9:00am-11:30am

Interested in a private
workshop for your company?

Course Outline

Module 1: Understanding and Working with Conflict

Understanding Conflict Management

  • What Is Conflict Management?
  • The Cost of Conflict
  • Perceived Threat: Types of Workplace Threats
  • 4 Standard Conflict Management Styles, and Why They Don’t Work
  • The Interest-Based Relational Approach
  • Language that Encourages Conflict
  • Cultural Differences in Conflict

Beginning the Conflict Management Process

  • Setting Ground Rules
  • Gather Information
  • Questions to Find Out More
  • “Pocket Question” for When You’re Out of Questions

Module 2: Turning Conflict into Successful Resolutions

Confirming Your Understanding

  • The Paraphrasing Sandwich
  • Tool: Offering Your Opinion

Reaching a Solution

  • Elements of a Solution
  • Getting Agreement on the Conflict
  • Brainstorm Possible Solutions
  • The 3 elements of a successful resolution
  • Negotiate a Resolution

Conflict Management: Secrets of a Conflict Manager

Reviews

"Excellent training sessions! I recommend everyone in the world to participate in these sessions."

Christiaan B.
Christiaan B.

"We should extend this to everyone in the company, this is very useful."

Ali k.
Ali k.

"Joe Little was a fantastic instructor/facilitator for this course. He's very graceful in his facilitation of the group, our learning and exchange. The balance of content delivery, group discussion, breakouts and use of chat was strong. His examples and anecdotes were interesting/engaging. He's also very knowledgeable about conflict management which showed in his facilitation and instruction. Content was great; I learned a lot."

Andrea L.
Andrea L.