We Can Build it For You
Custom Programs & Courses
The path to success is different for every organization. We have over 20 years of experience customizing successful programs to meet your unique needs.Customize Your Solution
Meet Your Neighbor: Public Events
Need to bottom-line your message? Attend our Public Business Writing Workshop. Need to build a presentation? Learn over lunch through a virtual session.
Use Our Meeting Space.
Rolling out a new technology or want to have a company offsite in a Class A building in Downtown SF. Call us. From 6 to 60 attendees, we can handle it.
Explore All Our Courses
From a full Professional Development curriculum to Office 365 and everything in between, Learn iT!’s got you covered.
Do It Yourself
Take advantage of Learn iT!’s well-designed workshops to deliver learning experiences to your organization directly. Contact us about licensing.
It starts with true collaboration. We’ll dig deep and take time to understand your business, your challenges, and your learning and development goals.
Design & Develop
Then we’ll partner with you to build the right solutions and the right action plan to help you achieve those goals.
Engage & Grow
As your L&D partner, we’ll deliver an exceptional learning experience with engaging instructor-led training. Your teams will gain real-world skills and be confident in applying them.
Learn iT! will be there every step of the way, supporting all aspects of your training program to maximize results.
Training, Your Way
Let’s Do This Virtually!
Learn at work, from home, or wherever life takes you.
It’s all the benefits of live...
without the downside of drive.
Bring Us On Site.
From pivot tables to performance reviews. Bring a Learn iT! superstar facilitator onsite and we can build a tailored session to help you achieve your desired outcomes.
OnDemand: Wherever, Whenever
No time to attend a class? No problem! For those of us with the attention span of a goldfish, we've got training for you!
What They’re Saying
Case Study: Rodan + Fields
From Perceived Liability to Competitive Advantage
Rodan + Fields partnered with Learnit for a transforming ITIL® Journey
As Rodan + Fields entered a phase of rapid company growth, its IT team faced ongoing challenges.
They lacked the infrastructure and approach to effectively support the rapid scaling. Regularly facing revenue-impacting website issues, the IT team was beginning to burn out from the daily “firefighting” and the IT leadership knew they needed a better approach.
To meet increasing business demands and to improve as a group, they needed a proactive and process-oriented methodology for managing and delivering IT services. They sought a proven framework of service management best-practices, but they knew they couldn’t succeed alone.
R+F needed an established partner with a record of success—someone they trusted to understand their unique needs, craft the right plan and collaborate with them to bring the plan to fruition.
Together we designed and implemented a customized ITIL® training program tailored to R+F’s unique needs.
By delivering the ITIL® suite of classes in private sessions to the entire team over the past 2 years, Learnit’s experienced real-world ITIL® instructors were able to understand the company’s unique challenges and goals and address them in the curriculum design. Because the training content was relevant and discussed first-hand, the team could implement the ITIL® approach more quickly and with greater results.
IT services quality is now regularly meeting and exceeding customer expectations. The IT leadership team believes their focus on regular and consistent ITIL® training has significantly impacted their department operations and culture—from more service-focused team communication to greater transparency and more ownership of end-to-end service quality. Other outcomes include:
- More effective and efficient incident and change management processes
- An improved proactive team approach to problem identification and resolution
- More consistent and measurable customer-focused service delivery
With the support of Learnit, the R+F IT leadership team transformed their technology organization from what was a perceived liability into an impactful source of sustained competitive advantage.
Case Study: SF Department of Public Health
To Hire Is Human, To Train Divine
Learnit helped DPH develop a winning program for recruiting and upskilling a best-in-class IT department
In a market like San Francisco, with so many established high-tech companies and innovative start-ups offering numerous perks and benefits, competition for talent is tough. If you’re a gov’t agency like the Department of Public Health, how do you compete? You can’t “out bid” for talent and you can’t match the amenities.
On top of that, hiring for civil service can be a tedious, 6 month long process, at best. To succeed, DPH realized that they needed to redesign that process.
Working closely with the DPH, Learn iT! developed a new talent development strategy and multi-faceted customized training plan dubbed the 1010 IS Trainee Program.
The approach was simple, yet revolutionary: Seek and hire different kinds of candidates—those who are inexperienced and under skilled for the job. Then train them.
With the strategy locked, Learnit set to work designing a custom program—a hybrid of in-class training and certifications and customized hands-on experiences with seasoned mentors within the Department of Public Health.
We made sure classes were scaled—first to onboard employees to the program, then to equip them with performance enhancing basics before advancing to more specific systems.
Those that demonstrated professional competence and successfully completed the structured training program became eligible to compete for entry-level positions in the IS Engineer Assistant (1041) and Business Analyst Assistant (1051) classifications.
The Program: The Hard and Soft Stuff
Our training program targeted the fundamental technical skills of Networking, Database, Server, Hardware and Security. “Classroom” training was complemented with the invaluable practical experience of rotations with different IT groups and mentors. In order to remain in-program, all candidates had to attain Professional IT certifications which helped put them on the path to success at DPH and throughout their career.
But for candidates to really thrive as part of the DPH team, they would need to acquire a range of soft skills as well. So we trained candidates in Project Management, Process Improvement, Service Management, Communication, Collaboration as well as Critical Thinking Skills.
The combination of hard and soft skills served to create a dynamic well-rounded talent pool primed and ready to help support the organization and drive DPH forward.
We believed that we could upskill candidates in all the right ways and that once they're onboard, gratitude would set in.
As time goes on, both competence and loyalty will grow, employees will like the meaningful job and work environment, and they’ll stay.
We found folks who appeared committed and aligned to DPH culture, and gave them a once-in-a-lifetime opportunity to come into IT with none of the typical pre-requisite background necessary for college or IT work experience. Trainees still needed to earn it themselves by showing up, doing the work and getting certified.
Risky? Yes. But the program worked.
Of those trainees who started the program 80% completed successfully and were hired, and of those hired 94% are still with DPH.
In partnership with Learnit, DPH has been able to hire more efficiently and fill difficult positions more quickly.
In short, employee morale is high, turnover is low and the San Francisco Department of Public Health is, well…healthy.