Dealing with Conflict and Difficult People

Dealing with Conflict and Difficult People

475.00

Delivery Method: In-Person | Duration: 6 Hours

Overview

This course focuses on effective strategies for coping with conflict and difficult people; knowing when and how to use these techniques can make you a more effective business professional and reduce the stress in your life.

Learn How To:

  • Analyze How and Why Conflict May Emerge

  • Implement Methods and Best Practices for Managing and Diffusing Conflict

  • Create a Conflict Management Action Plan

  • Implement Language that can Diffuse Escalating Situations

  • Develop a Plan for Managing Emotions

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Course ID: B2501

Duration: Full Day (9:00 am- 4:00 pm PST)

Location: In-Person, San Francisco | Click here to schedule private course.

Overview

This course focuses on effective strategies for coping with conflict and difficult people; knowing when and how to use these techniques can make you a more effective business professional and reduce the stress in your life.

Learn How To:

  • Analyze How and Why Conflict May Emerge

  • Implement Methods and Best Practices for Managing and Diffusing Conflict

  • Create a Conflict Management Action Plan

  • Implement Language that can Diffuse Escalating Situations

  • Develop a Plan for Managing Emotions

+ Who Should Attend

Dealing with Conflict and Difficult People is for professionals at all levels who want to learn how to effectively respond to conflict and deal with difficult people. Managers and leaders who desire to turn conflict into productivity among their teams will also find this course beneficial.

+ Course Outline

The Roots of Conflict and the Road to Resolution

  • Way of Being & Behavior
  • The Resistant Way
  • Justification Lenses
  • Justification Lenses: I’m Better & I Deserve
  • Justification Lenses: I’m Worse Than & I Must Be Seen As
  • The Consequences of Justification Lenses
  • Moving from Resistant to Responsive: Removing the Lens
  • Being & Justifying Diagnostic

Conflict Resolution 101

  • Conflict Resolution: Communication
  • Blending, Listening & AMPP Method
  • Roll Play 1: Blending, Listening & AMPP Method

Understanding Different Types of Difficult People

  • Categorize to Understand: Determine the Difficult Type
  • Pair Share: Difficult Types & Descriptions

Diagnosing Difficult Behavior

  • Identify Assertiveness & Motivational Objective
  • Difficult Behavior Analytic

The 4 Quadrants: Strategies For Success
Quadrant 1: Dealing With Perfection Seekers

  • Dealing With Perfection Seekers: Commander Crickets
  • Dealing With Perfection Seekers: Captain Complainer
  • Dealing With Perfection Seekers: Sergeant Shutdown

Quadrant 2: Dealing With Control Seekers

  • Dealing With Control Seekers: Browbeating Bully
  • Dealing With Control Seekers: The Overboard Oracle
  • Dealing With Control Seekers: The Master Mocker

Quadrant 3: Dealing With Approval Seekers

  • Dealing With Approval Seekers: Agent Agreeable
  • Dealing With Approval Seekers: Perfect Procrastinator

Quadrant 4: Dealing With Attention Seekers

  • Dealing With Attention Seekers: Ticking Time Bomb
  • Dealing With Attention Seekers: Deluded Oracle
  • Difficult Person Action Plan

+ Prerequisites

There are no prerequisites for this class.

+ Certifications

N/A

+ Students Also Attended