Customer Service Skills: Personalize Service to Give Customers What They Want - Live Online

Customer Service Skills: Personalize Service to Give Customers What They Want - Live Online

175.00

Delivery Method: In-Person | Duration: 2 Hours

Overview

Identify What Customers Really Want

  • How to Personalize Service with Greetings and Goodbyes

  • Understand Customers through Listening and Questioning

  • Handle Challenging Customers in 4 Steps: A.S.A.P.

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Course ID: A2302

Duration: 2 Hours

Location: Live Online | Click here to schedule private course.

Overview

Identify What Customers Really Want

  • How to Personalize Service with Greetings and Goodbyes

  • Understand Customers through Listening and Questioning

  • Handle Challenging Customers in 4 Steps: A.S.A.P.

+ Who Should Attend

Customer Service Skills: Personalize Service to Give Customers What they Want is for professionals aiming to take their customer and client service to the next level.

+ Course Outline

Customer Service Skills: Personalize Service to Give Customers What they Want provides a deeper look for customer focusing professionals into customer interaction. In this 2-hour session, you will learn to increase customer engagement, analyze your customers' wants and needs, and personalize your offered services. Learn how to maintain your cool with even the most challenging customers by asking the right questions, using the A.S.A.P. method, and listening on multiple levels.

+ Prerequisites

There are no prerequisites for this class.

+ Certifications

N/A