Customer Service Skills: Customer Focused Communication - Live Online

Customer Service Skills: Customer Focused Communication - Live Online

175.00

Delivery Method: In-Person | Duration: 2 Hours

Overview

Find out why customers really leave and figure out how to keep their business. Learn what to say and what to avoid when responding to requests and providing support. Overcome resistance and increase rapport by learning about NLP and the Feel, Felt, Found Model.

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Course ID: A2301

Duration: 2 Hours

Location: Live Online | Click here to schedule private course.

Overview

Find out why customers really leave and figure out how to keep their business. Learn what to say and what to avoid when responding to requests and providing support. Overcome resistance and increase rapport by learning about NLP and the Feel, Felt, Found Model.

+ Who Should Attend

Customer Service Skills: Customer Focused Communication is for professionals aiming to take their customer and client service to the next level.

+ Course Outline

  • Discover What Customers Really Want, and Why They Leave
  • Use Listening and Questioning Strategies to Increase Your Efficiency and Confidence with Customers
  • Diffuse Irate, Persistent, Incoherent and Difficult Customers, And Turn Challenge into Cooperation
  • Learn Techniques to Give the Same Exceptional Service On the Telephone as You Give Your Customers in Person

+ Prerequisites

There are no prerequisites for this class.

+ Certifications

N/A