Assertiveness for Managers

Assertiveness for Managers

475.00

Delivery Method: In-Person | Duration: 6 Hours

Overview

Assertiveness for Managers is designed to provide you with essential communication tactics that will help you manage with greater confidence and authority. Through interactive exercises and insightful discussions, you’ll master people skills and assertive communication techniques that are guaranteed to give you an edge when you face individuals, problems, and situations that once caused you stress or frustration.

Learn How To:

  • Identify How and When to Use Assertive Communication

  • Understand the Potential Pitfalls of Using or Not Using Assertive Communication

  • Implement a Structure for Speaking Assertively

  • Delegate Effectively

  • Provide Constructive Feedback and Build Relationships

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Course ID: B2405

Duration: Full Day (9:00 am- 4:00 pm PST)

Location: In-Person, San Francisco | Click here to bring this course onsite.

Overview

Assertiveness for Managers is designed to provide you with essential communication tactics that will help you manage with greater confidence and authority. Through interactive exercises and insightful discussions, you’ll master people skills and assertive communication techniques that are guaranteed to give you an edge when you face individuals, problems, and situations that once caused you stress or frustration.

Learn How To:

  • Identify How and When to Use Assertive Communication

  • Understand the Potential Pitfalls of Using or Not Using Assertive Communication

  • Implement a Structure for Speaking Assertively

  • Delegate Effectively

  • Provide Constructive Feedback and Build Relationships

+ Who Should Attend

This course will enhance the skills of managers at all levels who want to increase their effectiveness, improve the clarity of their communication, and bring out the best in their teams.

+ Course Outline

Assertively Manage and Increase Trust

  • The Assertive Spectrum
  • How to Be Effectively Assertive
  • Evaluate Your Level of Assertiveness
  • Confidently Handle Criticism From Peers
  • How to Build Respect with Your Boss
  • Understand Authentic Communication
  • Use Decision Tree Model for Effective Delegation
  • Mini-Action Plan

Use Assertive Skills to Persuade and Negotiate

  • Communication Strategies of Persuasive Managers
  • Persuade and Influence Like an Expert Negotiator
  • BEPO Script
  • Shift From Tentative Assertive Language
  • Get Buy-In and Collaboration From Your Team
  • Prepare to Get Buy In and Collaboration
  • Increase Confidence with Power Poses
  • Mini-Action Plan

Assertively Handle Conflicts and Crises with Confidence

  • Defend Yourself and Keep Emotions Under Control
  • Encourage Employees To Solve Problems On Their Own
  • Productive Thinking Model - 6 Step Process
  • Productive Thinking Model: Step 1
  • Productive Thinking Model: Step 2
  • Productive Thinking Model: Step 3
  • Productive Thinking Model: Step 4
  • Productive Thinking Model: Step 5
  • Productive Thinking Model: Step 6
  • Firmly Deal With Aggressive Colleagues
  • Conflict Communication Script
  • Practice Assertive Body Language
  • Body Language Best Practices
  • Defend Your Employees' Actions Without Damaging Your Credibility
  • Mini Action Plan

Final Action Plan

+ Prerequisites

There are no prerequisites for this class.

+ Certifications

N/A

+ Students Also Attended