Our standard courses are built in mind to be customized to meet your specific requirements, or we can develop entirely new courses that encompass your unique applications, processes, and workplace dynamics.

Advantages to Custom Courses:

  • Provide employees with unified learning experiences that dovetails with your corporate content and culture       

  • Learn at the location of your choice – your office, our classrooms or online       

  • Design a schedule and course duration to maximize your organization’s productivity       

  • Build scenario-driven content relevant to your industry and organization

 

 
 

Communication and Presentation Skills

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Communication Strategies

Delivery Method: In-Person | Duration: 6 Hours

Overview

A thriving organization depends on effective and efficient communication. As you examine your own communication strategies and styles, you will discover why some of your techniques are not working and learn how to build on your strengths. This class culminates in the creation of a personal action plan for successful future communications.

Learn How To:

  • Identify your Communication Style and How to Work with Those Who are Different (Assessment)

  • Use Non-verbal Communication to Increase Rapport with Colleagues

  • Implement Language that can Defuse Conflict and Promote Collaboration

  • Develop Action Plans to Build Greater Trust on Teams and to Hold Each Other Accountable

+ Course Outline

Communication Styles

  • Options vs. Procedure Personality Types
  • Who is Options? Who is Procedure?
  • Craft Your Message: Audience Action Matrix

Get Your Point Across at Work

  • The Elevator Pitch: STARR

Intentional Listening

  • Components of Intentional Listening
  • Body Language
  • Mirroring
  • Paraphrasing
  • Questioning

Conflict Resolution

  • Collaborative vs. Competitive Language
  • Addressing Small Problems
  • 5 Step Model to Address Small Problems

Assertive Communication

  • Assertive Communication: Defined
  • Assertion Self-Assessment
  • Tips for Assertive Communication
  • Three-Part Assertive Statement

Communicating Regret

  • 4 Step Apology Model

Communicating Appreciation

  • Appreciation Goes a Long Way

 
Communication Strategies: Deliver Your Ideas More Clearly and Powerfully - Live Online

Delivery Method: Live Online | Duration: 2 Hours

Overview

Explore best practices to help you organize your message clearly, understand what motivates your audience, persuade different types of business people, and harness the power of storytelling.

+ Course Outline

  • Recognize What People Really Care About
  • Pitch Your Idea to Different Types of People
  • Solution Sell Your Ideas
  • Use Storytelling Structures to Connect with Your Audience
Communication Strategies - Live Online

Delivery Method: Live Online | Duration: 2 Hours

Overview

This course will help you to master everyday conversations in order to increase your confidence and credibility.

+ Course Outline

  • Sharpen Your Business Conversations to Speak "On the Spot"
  • Use the "Apology Model" to Effectively Communicate Regret
  • Learn to Sincerely Communicate Appreciation and Respect
  • Create an Action Plan

Communicate with Intention

Delivery Method: In-Person | Duration: 3 Hours

+ Course Outline

  • Learn about Assertive Communication
  • Learn about Conflict Resolution
  • Collaborative vs. Competitive Language
  • Address Small Problems
  • Focus on Neuro-Linguistic Programming
  • Communicate Appreciation
  • Create an Action Plan
Communication Strategies: Intentional Listening - Live Online

Delivery Method: Live Online | Duration: 2 Hours

Overview

Learn how to snap out of “you-centric” communication and really listen, even if you’re not a great listener.

+ Course Outline

  • Know what to do when you want to “tell people how it is”
  • Create space for other people to feel heard
  • Get to the heart of what’s really going on
  • Use listening as a conflict management tool

Plan to Communicate Effectively

Delivery Method: In-Person | Duration: 3 Hours

+ Course Outline

  • Learn about Assertive Communication
  • Learn about Conflict Resolution
  • Collaborative vs. Competitive Language
  • Address Small Problems
  • Focus on Neuro-Linguistic Programming
  • Communicate Appreciation
  • Create an Action Plan

Advanced Business Communication - Increase Your Confidence in Challenging Situations

Advanced Business Communication - Increase Your Confidence in Challenging Situations

Delivery Method: In-Person | Duration: 6 Hours

Overview

Develop advanced skills in business communication, public speaking, and presentations in the workplace. Explore best practices to help you say what you want to say with less difficulty and more confidence, whether you are communicating one on one, via email, or in front of large, difficult audiences.

Learn How To:

  • Have a Better Conversation (Ten Best Practices) and Break-Out Group Exercise

  • Analyze Your Communication Style While Under Pressure (Assessment)

  • Craft the Right Message for the Right Audience

  • Craft a Story to Inspire Your Audience

+ Course Outline

Explore Principles of Communication

  • Barriers to Effective Communication
  • Video: Ten Ways to Have a Better Conversation
  • Communication Style Assessment
  • SCORING
  • Relationship-Focused Communication Styles
  • Task-Focused Communication Styles
  • Communication Tips: Doers, Thinkers, Influencers, Connecters
  • Choose the Best Tools and Channels for Your Message
  • Possible Communication Channels
  • Mini Action Plan

Influence Peers, Managers, Subordinates, Stakeholders, and Customers

  • Increase Your Listening Effectiveness
  • Master Your Non-Verbal Communication
  • Communicating Without Defensiveness
  • Confront Conflicts More Effectively and With Less Stress
  • Increase Your Impact and Effectiveness with Email
  • Mini Action Plan

Deliver Your Ideas More Clearly and Powerfully

  • Organize and Package Your Message for Maximum Impact
  • Enhance Your Presentation Skills
  • Practice: Enhance Your Presentation Skills
  • Handle Difficult Audiences
  • Action Plan: Communicate in Key Business Contexts

Final Action Plan

 
Advanced Business Communication: Overcome Communication Barriers - Live Online

Delivery Method: In-Person | Duration: 2 Hours

Overview

In this course, you’ll gain insight to what may be holding you back and how your natural methods serve you in certain situations

+ Course Outline

  • Overcome Barriers to Effective Communication
  • Communication Style Assessment
  • Choose the Best Tools and Channels for Your Message
 

Presentation Skills - Present like a Pro

Presentation Skills - Present Like a Pro

Delivery Method: In-Person | Duration: 6 Hours

Overview

Your two days will be spent in a group setting with a facilitator, learning and practicing fundamental and advanced presentation skills. Included in the workshop are instructor-led exercises, group activities, and an extensive feedback process; all of these are designed to increase your comfort and competency when speaking in public.

Learn How To:

  • Structure a Presentation for Maximum Clarity and Impact

  • Prepare and Deliver a Captivating Presentation

  • Use Strategies of Persuasion to Increase Buy-In for Your Ideas

  • Develop an Action Plan to Minimize Feelings of Anxiety

+ Course Outline

DAY ONE

Make an Impact with PowerPoint

  • PowerPoint Resources
  • The Reinforce Method
  • Let the Slide Speak
  • The Mystery Method and Signposting
  • Pay Attention to Design
  • Pay Attention to Color
  • Think Outside the Screen

Open Up!: Six Traits of Exceptional Presenters

Organized

  • Attention…please?
  • Three Step Prep Tool
  • Building the Presentation Structure
  • Plan for Obstacles & Tough Questions
  • Best Practices for conducting Q & A Sessions
  • Presentation Template
  • The Elevator Pitch: STARR

Passionate

  • How to Bring Passion to Your Presentations?

Engaging

  • Delivery Tricks of the Trade
  • Gestures
  • Gestures & Posture: Tips
  • Eye Contact:  3 Reasons to Connect
  • The Dynamics of Voice
  • Tips for Optimal Voice Projection

Natural

Transitions & Flow

  • Why Transitions are Important
  • Pull Transitions
  • Push Transitions
  • Common Transition Mistakes

Understand Your Audience

  • A.U.D.I.E.N.C.E Analysis Tool

Practice

  • Feedback Questions
  • Prepare for a Presentation in 5 Simple Steps

DAY TWO

Make PowerPoint Stand Out

  • PowerPoint Resources
  • The Reinforce Method
  • Let the Slide Speak
  • Let the Slide Move
  • The Mystery Method
  • Pay Attention to Design
  • Pay Attention to Color
  • Think Outside the Screen
  • Self Discovery

Open Up!: Six Traits of Exceptional Presenters

Organized

  • Attention…please?
  • Two Step Prep Tool
  • Organize your Message: The Rule of 3
  • The Rule of 3 in Detail
  • Plan for Obstacles & Tough Questions
  • Presentation Template!
  • The Elevator Pitch: STARR

Passionate

  • The Passion Problem
  • How to Bring Passion to Your Presentations?
  • Engaging
  • Delivery Tricks of the Trade
  • Gestures
  • Gestures: What not to do47
  • Gestures & Posture: Best Practices
  • Eye Contact: 3 Reasons to Connect
  • Other Speaker Positions and the messages they send
  • The Dynamics of Voice
  • Rules of Engagement

Natural

Transitions & Flow

  • Why Transitions are Important
  • Transitions That Pull the Audience Along
  • Transitions That Push the Audience
  • Additional Transition Methods
  • Common Transition Mistakes

Understand Your Audience

  • A.U.D.I.E.N.C.E Analysis Tool

Practice

  • The Rule of 3 in Detail
  • Prepare for a Presentation in 5 Simple Steps
  • Presentation Template
  • Best Practices for Q & A Sessions
  • Tricks of the Trade

Presenter’s Bill of Rights

 

How to Organize and Plan Your Message

Delivery Method: In-Person | Duration: 3 Hours

+ Course Outline

  • A.U.D.I.E.N.C.E., Analysis Tool
  • Two-Step Prep Tool: Organize Your Ideas and Your Message
  • Plan for Obstacles and Tough Questions
  • Organize Your Message: The Rule of Three
  • The Rule of Three in Detail
  • Presentation Template
  • Speak on the Spot
  • Best Practices for Q&A Sessions

How to Deliver an Engaging Message

Delivery Method: In-Person | Duration: 3 Hours

+ Course Outline

  • Delivery Tricks of the Trade
  • Gestures: What Not to Do
  • Gestures and Posture: Best Practices
  • Eye Contact: Three Reasons to Connect
  • What to Do with Your Hands
  • The Dynamics of Voice
  • Turn Anxiety into Confidence
  • Practice, Present, Feedback

Collaboration: Drive Teams to Better Results

Collaboration: Drive Teams to Better Results

Delivery Method: In-Person | Duration: 6 Hours

Overview

In today’s competitive environment, company-wide collaboration is an imperative for success. Learn how to work with people more effectively in all kinds of business circumstances: one on-one situations, temporary work groups, or long-term project teams.

Learn How To:

  • Use Strategies to Cultivate a Collaborative Environment

  • Develop a Communication Plan to Navigate Conflict and Promote Teamwork

  • Influence Others and Improve Relationships Across Your Network

+ Course Outline

Understand Collaboration

  • Define the Components of Effective Collaboration
  • Determine How and When to Collaborate
  • Collaboration Agreement Template
  • Cultivate a Collaborative Environment: Clarify Decision Accountability
  • Roles and Responsibilities: RAPID
  • Case Study: RAPID
  • Mini Action Plan

Enhance Collaborative Communication

  • Learn Processes for Collaborative Communication
  • Develop Active Listening Skills & Promote Better Work Relationships
  • Navigate Conflict and Improve Decision Making
  • Communicating Without Defensiveness
  • Mini Action Plan

Build Unified Teams Through Collaborative Processes

  • Influence Others to Collaborate & Improve Relationships
  • Disagree Constructively
  • How to Disagree Constructively in 8 Steps
  • How to Get Buy-In for Collaboration
  • Final Action Plan
 
 

Customer Service

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Customer Service Skills

Customer Service Skills

Delivery Method: In-Person | Duration: 6 Hours

Overview

With so much competition in today’s global economy, providing exceptional customer service is no longer an option: it’s a necessity. When you treat your customers exceptionally well, your customers will become an influential marketing tool for your business. Our customer service workshop will provide you with the skills you need to handle a variety of situations and increase your productivity, efficiency, and effectiveness.

Learn How To:

  • Identify What Customers Want and Why They Leave

  • Apply the Positive Guest Experience Model to Wow Customers

  • Practice Techniques to Increase Customer Engagement

  • Implement Professional Strategies to Manage Challenging Customer Situations

  • Provide Exceptional Customer Service Over the Phone or Virtually

+ Course Outline

What Customers Want & Why They Leave

  • What Customers Want
  • Why Customers Leave
  • Positive Memorable Guest Experience Model

Customer Assessment

  • Need vs. Want
  • Needs & Wants Over Time
  • Customer Engagement
  • Determine Customers’ Needs & Wants Tool

Mini Action Plan
Effective Listening & Questioning

  • The Appearance of Listening
  • Effective Questioning
  • Open-Ended Questions
  • Closed Questions
  • Probing Questions
  • Leading Questions

Mini Action Plan
Deal with Challenging Customers

  • Group Discussion: Turn Challenge into Cooperation
  • Collaborative vs. Competitive Language
  • Feel, Felt, Found: Method to Overcome Objections
  • Feel, Felt, Found: Tool
  • Handle Challenging Callers: ASAP
  • A.S.A.P: Acknowledge, Sympathize, Accept & Prepare
  • Handle Challenging Callers: ASAP Script
  • Feedback: Handle Challenging Callers

Customer Service on the Phone

  • The Difference Between Phone and Face to Face
  • Your Telephone Voice
  • Telephones & Technology

Greetings & Personalizing Service

  • The Initial Greeting
  • Personalizing Service
  • Remember Names Formula
  • Saying Goodbye: The Closer

Mini Action Plan
What to Say & What to Avoid

  • The Ten Commandments of Customer Service

Final Action Plan

 
Customer Service Skills: Customer Focused Communication - Live Online

Delivery Method: In-Person | Duration: 2 Hours

Overview

Find out why customers really leave and figure out how to keep their business. Learn what to say and what to avoid when responding to requests and providing support. Overcome resistance and increase rapport by learning about NLP and the Feel, Felt, Found Model.

+ Course Outline

  • Discover What Customers Really Want, and Why They Leave
  • Use Listening and Questioning Strategies to Increase Your Efficiency and Confidence with Customers
  • Diffuse Irate, Persistent, Incoherent and Difficult Customers, And Turn Challenge into Cooperation
  • Learn Techniques to Give the Same Exceptional Service On the Telephone as You Give Your Customers in Person

Cultivate Engaged Customer Relationships

Delivery Method: In-Person | Duration: 3 Hours

+ Course Outline

  • What Customers Want and Why They Leave
  • Exercise: Wow the Customer
  • The Positive Memorable Guest Experience Model
  • Customer Assessment
  • Needs vs. Wants; Needs and Wants Over Time
  • Customer Engagement
  • A Tool to Determine Customers’ Needs and Wants
  • Effective Listening and Questioning
  • The Appearance of Listening
  • Effective Questioning
  • Create a Mini Action Plan
Customer Service Skills: Personalize Service to Give Customers What They Want - Live Online

Delivery Method: In-Person | Duration: 2 Hours

Overview

Identify What Customers Really Want

  • How to Personalize Service with Greetings and Goodbyes

  • Understand Customers through Listening and Questioning

  • Handle Challenging Customers in 4 Steps: A.S.A.P.

+ Course Outline

Customer Service Skills: Personalize Service to Give Customers What they Want provides a deeper look for customer focusing professionals into customer interaction. In this 2-hour session, you will learn to increase customer engagement, analyze your customers' wants and needs, and personalize your offered services. Learn how to maintain your cool with even the most challenging customers by asking the right questions, using the A.S.A.P. method, and listening on multiple levels.

Support Challenging Customers in Person and on the Phone

Delivery Method: In-Person | Duration: 3 Hours

+ Course Outline

  • How to Deal with Challenging Customers
  • Group Discussion: Turn Challenge into Cooperation
  • Collaborative vs. Competitive Language
  • Feel, Felt, Found: A Method to Overcome Objections
  • Handle Challenging Callers (A.S.A.P)
  • Feedback: Handle Challenging Callers
  • Customer Service on the Phone
  • Greetings and Personalizing Service
  • What to Say and What to Avoid
  • Final Exercise: Rephrasing to Optimize Customer Satisfaction
  • The 10 Commandments of Customer Service
  • Create a Mini Action Plan
 

Leadership and Management

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Fundamental Skills for New Managers

Fundamental Skills for New Managers

Delivery Method: In-Person | Duration: 6 Hours

Overview

Fundamental Skills for New Managers is to ensure that new and seasoned managers feel confident and competent in this role that requires a unique set of skills to manage and lead others effectively.

Learn How To:

  • Set Expectations and Professional Boundaries

  • Build Trust and Cohesive Teams through Real-World Scenarios and Role-Plays

  • Learn a Framework For and Implement Delivering Balanced Feedback

  • Create an Action Plan to Enhance Your Managerial Effectiveness

+ Course Outline

Set The Right Tone: Best Practices For New Leaders

  • “Relationship” Meeting Goals
  • Worksheet: Establish Communication Expectations for Your Staff
  • Keep Your “Boss” Boundaries Intact: Managing Your Friends
  • Recognizing Your Power: The New Supervisor Case Study
  • Draft a Mission Statement for Your Work Group
  • Mission Statement Framework
  • Example: Mission Statement
  • Develop Strong Leadership Skills: Four Attributes of Effective Meetings
  • 5 P’s of Effective Meetings

Mini Action Plan
Build Trust and Respect

  • Values Based Leadership
  • Defining Your Professional Values-Tool
  • Root Causes of Performance Management Challenges
  • Best Practices: Group Dynamics and Performance-Forming
  • Best Practices: Group Dynamics and Performance-Storming
  • Best Practices: Group Dynamics and Performance-Norming
  • Best Practices: Group Dynamics and Performance-Performing
  • Maturity Levels
  • Motivation Factors
  • Individual Employee Motivation Plan

Mini Action Plan
Best Practices: Feedback

  • Giving and Receiving Effective Feedback
  • 8-Step Model for Improved Performance
  • F.A.S.T. Feedback
  • Explain the Gap
  • SSBIR
  • Crucial Confrontations: Addressing Sensitive Issues
  • Crucial Confrontations Tool: Addressing Sensitive Issues

Final Action Plan

 
Fundamental Skills for New Managers: How to Manage Up and Down - Live Online

Delivery Method: In-Person | Duration: 2 Hours

Overview

In this course, you will discover tools and techniques to build your creditability and rapport at all levels of your organization.

+ Course Outline

  • Manage Up: Building a Rapport with the Boss
  • Setting Effective Performance Expectations
  • Tools to Give Feedback and Address Performance Issues
  • Create an Action Plan
Fundamental Skills for New Managers: Setting Solid Foundations - Live Online

Delivery Method: In-Person | Duration: 2 Hours

Overview

Setting solid foundations with yourself and staff is essential to being a successful supervisor. Identify how you lead, create communication with staff to set expectation and manage in ways that work for them and you.

+ Course Outline

  • Use Values Based Leadership to inform your business strategy
  • Apply methods to managing friends and former peers
  • Build cooperation, respect and trust by setting and maintaining clear performance standards
  • Use coaching techniques to improve performance

Explore Situational Leadership and Motivation, and Provide Fair and Balanced Feedback

Delivery Method: In-Person | Duration: 3 Hours

+ Course Outline

  • Situational Leadership (Four Approaches/Maturity Levels)
  • Situational Leadership and Teams (Forming, Storming, Norming, Performing)
  • Apply Intrinsic and Extrinsic Motivation to Bring out the Best in Your Team
  • Build an Individualized Motivation Plan
  • Best Practices: Give and Receive Feedback
  • Feedback Models
  • The Eight-Step Performance Feedback Model
  • F.A.S.T.
  • Explain the Gap
  • S.S.B.I.R.
  • Crucial Confrontations
  • Create an Action Plan
Fundamental Skills for New Managers: Setting Direction - Live Online

Delivery Method: In-Person | Duration: 2 Hours

Overview

In this course, new managers will explore and define their roles as strategists, coaches, and team members. Managers will develop an action plan to streamline their meetings, motivate their employees, and set the goals for team achievements.

+ Course Outline

  • Set Overreaching Standards of Behavior
  • Learn to Utilize 4 Attributes of Effective Meetings
  • Plan Productive Meetings
  • Motivate in Minutes: Provide F.A.S.T. Feedback

Set the Right Tone: Best Practices for New Leaders

Delivery Method: In-Person | Duration: 3 Hours

+ Course Outline

  • Manage Your Former Peers and Friends
  • Establish Communication Expectations and Professional Boundaries
  • Draft a Mission Statement to Define the Operational Reality of Your Work Group
  • Develop Strong Leadership Skills in Meetings
  • Values-Based Leadership
  • Create an Action Plan

Increase Your Managerial Effectiveness

Increase Your Managerial Effectiveness

Delivery Method: In-Person | Duration: 6 Hours

Overview

A team’s productivity and morale are highly correlated to its leader’s effectiveness. Experienced managers seek additional techniques and skills to improve their ability to lead teams and increase overall productivity. In this course, you will learn about the key components of team dynamics and how understanding individual goals, values, strengths, and weaknesses can lead to more effective styles of management and better overall team performance.

Learn How To:

  • Apply the Key Components of Team Dynamics to Enhance Collaboration on Teams

  • Analyze Individual Goals, Values, Strengths, and Weaknesses to Improve Your Management Style

  • Apply the Model: Porters 5 Forces to Assess Your Organizational Environment and How It Could Be Affecting Your Teams Productivity and Motivation

  • Develop an Action Plan to: Set Expectations, Communicate with Clarity, and Get Buy-In From Team Members

 
Increase Your Managerial Effectiveness: Improve Processes and Communicate Strategy - Live Online

Delivery Method: In-Person | Duration: 2 Hours

Overview

You’ll learn the mistakes and inclinations that are built into us, but don’t serve us in our modern society—and what to do about them.

Increase Your Managerial Effectiveness: The Leader's Role - Live Online

Delivery Method: In-Person | Duration: 2 Hours

Overview

Usually we get promoted to leadership roles because we’re good at our job. We’re rewarded with an entirely different job. This course is designed to clarify that role and set you up for success.

Strategic Leadership

Delivery Method: In-Person | Duration: 3 Hours

+ Course Outline

  • Motivation and Performance
  • Performance Management and KPIs
  • Assess Your Style of Handling Conflict
  • Understand the Competitive Environment with Porter’s Five Forces
  • Develop Core Capabilities and Formulate Strategies with an Importance/Performance Matrix
  • Strategy Implementation: Clarify, Communicate, and Cascade
  • Create an Action Plan
Increase Your Managerial Effectiveness: Increase Performance Through Leadership - Live Online

Delivery Method: In-Person | Duration: 2 Hours

Overview

You’ll learn communication and performance management tools and techniques you can use from now on to confidently lead teams to greater execution.

The Leader’s Role and Increasing Performance

Delivery Method: In-Person | Duration: 3 Hours

+ Course Outline

  • Management Styles
  • Manager Roles and Responsibilities
  • Using Emotional Intelligence to Enhance Leadership and Influence
  • How to Take Charge of Your Organizational Culture
  • Team Building: Improve Communication and Examine Bias
  • Communication and Relationship Management
  • Create an Action Plan

Develop Executive Presence

Develop Executive Presence

Delivery Method: In-Person | Duration: 6 Hours

Overview

Develop Executive Presence is a leadership workshop with the aim for participants to identify what leadership looks like to them, practice elements of executive presence, explore four mistakes that can damage executive presence, and develop a strategy for overcoming these obstacles.

Learn How To:

  • Assess Your Own Leadership Competencies—Your Strengths and Areas of Improvement

  • Build a Business Case and Get Your Ideas Across Effectively

  • Develop Your Leadership Strategic Vision

  • Put Your Skills to the Test in Negotiation Simulations

  • Create a Plan for Inspiring and Motivating Others

 
Develop Executive Presence: 4 Mistakes That Damage Executive Presence - Live Online

Delivery Method: In-Person | Duration: 2 Hours

Overview

You can have the experience and qualifications of a leader, but without executive presence, you won't advance. Discover four behaviors that could damage your executive presence and explore how to improve them.

Develop Executive Presence: Executive Presence Deconstructed - Live Online

Delivery Method: In-Person | Duration: 2 Hours

Overview

Discover what executive presence is, assess your strengths and areas for improvement, and discuss how to improve across three crucial areas (gravitas, communication, and presentation).


Managing Millennials

Managing Millennials

Delivery Method: In-Person | Duration: 6 Hours

Overview

Millennials will make up roughly 50% of the U.S. workforce in 2020 and 75% of the global workforce by 2030. Learn how to make the most of your multi-generational workforce and deepen your understanding of this particular generation and their unique potential.

Learn How To:

  • Apply Best Practices for Working with Millennial Preferences to Increase Motivation, Performance, and Retention

  • Unpack Myths and Perceptions About This Generation and Explore How Values Can Be a Strategy to Bridge Divides

  • Apply an Expectation Matrix to Increase Individual Accountability

  • Create a Communication Plan that is Tailored to Individual Needs and Communication Styles

  • Apply the Millennial Motivation Diagnostic to Create a Development Plan for Increased Staff Satisfaction and Retention

 

Assertiveness for Managers

Assertiveness for Managers

Delivery Method: In-Person | Duration: 6 Hours

Overview

Assertiveness for Managers is designed to provide you with essential communication tactics that will help you manage with greater confidence and authority. Through interactive exercises and insightful discussions, you’ll master people skills and assertive communication techniques that are guaranteed to give you an edge when you face individuals, problems, and situations that once caused you stress or frustration.

Learn How To:

  • Identify How and When to Use Assertive Communication

  • Understand the Potential Pitfalls of Using or Not Using Assertive Communication

  • Implement a Structure for Speaking Assertively

  • Delegate Effectively

  • Provide Constructive Feedback and Build Relationships

 

Strategic Planning

Strategic Planning

Delivery Method: In-Person | Duration: 6 Hours

Overview

Are you drowning under the weight of tactical activities and short-term operational demands? Learn how to allocate time and energy to thinking ahead, adding value, and innovating for the future. Today, managers and individual contributors alike are redefining what it means to be truly successful.

Learn How To:

  • Overcome Task-Paralysis and Make Decisions Above the Short-Term Operational Demands

  • Distinguish Between Strategic Thinking and Strategic Planning

  • Use a Tool to Develop a Mission Statement for Your Team or Organization

  • Conduct a Risk-Assessment Using SWOT or SOAR to Assess the Trends in Your Organization and Competitors’ Landscape

  • Identify Your Customer or Client Needs and Wants to More Strategically Message to Them

 
Strategic Planning: Fundamentals - Live Online

Delivery Method: In-Person | Duration: 2 Hours

Overview

Strategic Planning: Fundamentals will help leaders and managers understand how strategic thinkers approach planning and use the common tools of the strategic planning process. You will practice creating a mission statement for your workgroup or organization and deepen your understanding of the wants and needs of your customers.

Strategic Planning: Using SWOT for Strategic Visioning - Live Online

Delivery Method: In-Person | Duration: 2 Hours

Overview

In this course, you will achieve organizational success by identifying strategic objectives using a SWOT (Strengths, Weaknesses, Opportunities, and Threats) Analysis. You will also learn how to facilitate an analysis of the competitive landscape and determine the future direction of your business and/or department.


Develop Strategic Agility, Embrace Change and Drive Results

Develop Strategic Agility, Embrace Change and Drive Results: Being Agile in Change - Live Online

Delivery Method: In-Person | Duration: 2 Hours

Overview

Many organizations are slow to change and adopt change, even when it would be in their best interest. In this workshop, you’ll learn to apply proven structures to fast change so you can make decisions with confidence.

 
Develop Strategic Agility, Embrace Change and Drive Results: Being Agile in Change - Live Online

Delivery Method: In-Person | Duration: 2 Hours

Overview

Many organizations are slow to change and adopt change, even when it would be in their best interest. In this workshop, you’ll learn to apply proven structures to fast change so you can make decisions with confidence.

Develop Strategic Agility and Embrace Change

Delivery Method: In-Person | Duration: 3 Hours

+ Course Outline

  • Identify Key Aspects of Agility
  • Explore Agility as a Solution to Turbulence in Business
  • Understand the Connections between Agility, Resilience, and Leadership
  • Anticipate and Exploit Change
  • Improve the Adaptive Capabilities of You and Your Team
  • Create a Culture Promoting Action and Resourcefulness
  • Create an Action Plan
Develop Strategic Agility, Embrace Change and Drive Results: Initiate Action and Innovation - Live Online

Delivery Method: In-Person | Duration: 2 Hours

Overview

Learn how to set the wheels in motion and create the kind of environment that keeps action going.

Initiate Innovation, Improve Processes, and Communicate Strategy

Delivery Method: In-Person | Duration: 3 Hours

+ Course Outline

  • Assess Your Organization’s Creativity and Openness to Innovation
  • Use Tools to Engage Blue Sky Thinking and Generate New and Better Ideas
  • Approach Process Improvement with an Entrepreneurial Mindset
  • Understand Balanced Scorecards and Strategic Improvement
  • Sell Your Strategic Idea in Five Steps
  • Learn How to Implement Strategy
  • Create an Action Plan

Keep Virtual Teams Positive and Productive

Keep Virtual Teams Positive and Productive

Delivery Method: In-Person | Duration: 6 Hours

Overview

Many remote teams are unsuccessful because they fail to recognize that virtual collaboration has to be managed in specific ways. The leader of a virtual or a remote team must successfully apply special insights and techniques to guide performance and form work relationships with the employees who may be hundreds or thousands of miles away. In this seminar, you will learn how to develop communication standards that help you gain acceptance and respect.

Learn How To:

  • Apply Remote-Team Best Practices to Guide Performance and Form Work Relationships

  • Develop Communication Standards Including Ground Rules and Role Expectations to Improve Virtual Team Communications and Relationships

  • Practice Implementing a Trust-Building Exercise to Increase Team Cohesiveness

  • Create a Technology Plan to Ensure Smooth Meetings and Interactions

  • Create a Plan for How to Overcome Cultural Differences and Potential Conflict
     

 
Keep Virtual Teams Positive and Productive: Build Trust - Live Online

Delivery Method: In-Person | Duration: 2 Hours

Overview

In this live online session, we learn why it pays to build relationships, how to increase trust and increase your ability to influence across your network.

Communicate across Cultures and Distance

Delivery Method: In-Person | Duration: 3 Hours

+ Course Outline

  • Choose the Best Technology to Ensure Collaboration, Accountability, and Action
  • Deploy Strategies for Frequent, Relevant, and Transparent Communications
  • Overcome Cultural Differences When Communicating across Your Network
  • Learn to Handle Conflict with Diplomacy and Tact in a Multicultural, Virtual Workgroup
  • Create an Action Plan
Keep Virtual Teams Positive and Productive: Cross Cultural Virtual Teams - Live Online

Delivery Method: In-Person | Duration: 2 Hours

Overview

Disengaged team members can lead to low productivity, team dysfunction, and delayed communication. In this course, learn to improve your virtual and cross-cultural team’s performance by increasing the participation in meetings and improving the quality of team communication during day-to-day interactions.


How to Identify and Build High Potential Performers

How to Identify and Build High Potential Performers

Delivery Method: In-Person | Duration: 6 Hours

Overview

As the “war for talent” heats up, companies need to pay closer attention to how they develop key individuals in their organizations. High-potential employees (HiPos) are scarce in most organizations, and misidentifying them can have costly repercussions. In this interactive, tool-based course, you will learn systematic ways to identify and develop the next generation of leaders.

Learn How To:

  • Identify High-Potential Employees and Create Strategies for Developing Them

  • Use Assessments and an Employee-Development Plan to Build a Successful High-Potential Program

  • Foster a Talent-Management Culture by Implementing GAP Analysis and Other Best Practices and Tools

 

Coaching for Exceptional Job Performance: Structure Coaching Sessions

Coaching for Exceptional Job Performance: Structure Coaching Sessions - Live Online

Delivery Method: In-Person | Duration: 2 Hours

Overview

Coaching is often very different than we imagine, and this course delves into how to help without telling.

 
Coaching for Exceptional Job Performance: Tools and Techniques for Coaching - Live Online

Delivery Method: In-Person | Duration: 2 Hours

Overview

Learn specific techniques you can immediately use to coach team members to success.

Use Situational Coaching to Overcome Issues Related to Effective Coaching

Delivery Method: In-Person | Duration: 3 Hours

+ Course Outline

  • Apply Coaching Methods through Interactive Activities
  • Coaching Role: Open Up Possibilities
  • Craft Questions Based on Learning Styles
  • The F.U.E.L. Model
  • Apply Strategizing, Messaging, and Acknowledging in Coaching Conversations
  • Situational Coaching: Coaching Tips
  • Common Shifts by Coachee Type
  • Coaching Practice, Reflection, and Feedback
  • Key Issues Related to Effective Coaching
  • The Coaching Role: A Resource for Removing Obstacles
  • Deciding Who and When to Coach
  • Challenges and How to Mitigate Them
  • Create a Coaching Plan to Document Improved Performance
  • Create an Action Plan

Coach to Provide Direction and Improve Performance

Delivery Method: In-Person | Duration: 3 Hours

+ Course Outline

  • A Case for Business Coaching
  • Differentiate Coaching from Other Specialties
  • What Is Coaching in the Context of Job Performance?
  • Explore Research: Exceptional Performance through Coaching
  • The Coaching Role: Providing Direction
  • Goal-Setting Best Practices
  • Assess Your Team for Gaps between Potential and Current Performance
  • Guiding Principles of Coaching
  • How to Improve Performance via the Coaching Role
  • Establish a Context for Coaching: Who, What, and How
  • Exercise: Who, What, and How
  • Focused Listening and Why It Matters
  • The Four Levels of Listening
  • Create an Action Plan

Effective Performance Reviews

Effective Performance Reviews

Delivery Method: In-Person | Duration: 6 Hours

Overview

Demystify the performance management process through interactive lectures, breakout sessions, and hands-on activities. During this one-day seminar, you will standardize your performance management process using a four-step job analysis and build a standard job description using a simple template. Differentiate between goals and standards, learn how to write a descriptive performance review, and prepare and plan for interviews.

Master the art of performance coaching through guided role-play and leave with the skills that every leader needs in order to give and receive performance feedback, including how to listen and paraphrase. Regardless of your situation, this interactive workshop will give you valuable tools that you can use immediately.

Learn How To:

  • Apply a Four-Step Job Analysis Tool to Unpack the Performance Management Process

  • Build a Standard Job Description Using a Simple Template

  • Differentiate Between Goals and Standards

  • Write a Descriptive Performance Review

  • Prepare and Plan for Interviews

  • Role-Play to Give and Receive Effective Performance Feedback

 

Women and Leadership

Women and Leadership

Delivery Method: In-Person | Duration: 6 Hours

Overview

Using interactive, engaging, tool-based exercises, this course will help you develop the leadership competencies that every woman needs in order to achieve professional and personal success.

Learn How To:

  • Diagnose What the Current Landscape for Women in the Workplace Is and What Unique Challenges They May Come Across

  • Practice Communication, Assertiveness, Strategic Thinking, and Managerial Strategies to Increase Your Leadership Presence

  • Create a Work-Life Balance Plan to Create Boundaries and a Self-Care Plan

  • Create a Plan for Motivating and Supporting Other Women in Your Workplace

 
Women and Leadership: Exploring Your Authentic Leadership Style - Live Online

Delivery Method: In-Person | Duration: 2 Hours

Overview

Since women account for 46% of the workforce, there is a growing need for women in leadership positions. In this course, you will learn about the “rules” for the game of business and the common mistakes that women make. You will also expand your skill set with tools to increase your success at work.

 

Drive Teams to Better Results: Build Collaborative Teams

Drive Teams to Better Results: Build Collaborative Teams - Live Online

Delivery Method: In-Person | Duration: 2 Hours

Overview

Explore best practices to help you organize your message clearly, understand what motivates your audience, persuade different types of business people, and harness the power of storytelling.

 

Develop and Manage Your Performance Goals and Objectives

Develop and Manage Your Performance Goals and Objectives

Delivery Method: In-Person | Duration: 6 Hours

Overview

It’s easy to imagine achievements that would increase performance, improve efficiency, and make work that much more enjoyable, so why do we struggle to produce these outcomes? The answer could lie in how we approach setting and managing goals. This course will show you how to how to overcome common obstacles to success, teach you how to actually use SMART goals, and help you define a plan to produce the outcomes you really want to achieve.

Learn How To:

  • Write Motivating Goals and Objectives

  • Use SMART to Create Clear and Actionable Goals and Objectives

  • Track Progress and Identify Obstacles for Your Project or Task

  • Calibrate and Plan to Deliver on Goals and Objectives to Increase Accountability for Yourself and Others

 

Manage Across Generations

Manage Across Generations

Delivery Method: In-Person | Duration: 6 Hours

Overview

Inter-generational management is challenging no matter which generation you come from. This course gets to the heart of where these challenges come from and how we can deal with them. From understanding the major events that shaped each generations world view to the foundational leadership skills needed to manage anyone, anywhere, this course will help you take your diverse team all the way to the top!

Learn How To:

  • Overcome key challenges associated with the generational gaps

  • Learn strategies to bring out the best in the Traditionalists, Baby Boomers, Generation X, and Millennials on your team

  • Leverage the 6 Principles of Success to optimize your multi-generational team

  • Explore how situational leadership and emotional intelligence can manage across generations and conduct exercises to apply this to real-world experiences

  • Create your custom action plan to manage across generations. 

 
Manage Across Generations: Bring Out the Best in Your Multi-Generational Workforce - Live Online

Delivery Method: In-Person | Duration: 2 Hours

Overview

Confront the myths surrounding these generations, recognize the strengths of each based on the national events that occurred in their lifetimes, and formulate strategies to manage and communicate with the diverse members of your team.

 

Move from an Operational Manager to a Strategic Leader

Move from an Operational Manager to a Strategic Leader

Delivery Method: In-Person | Duration: 6 Hours

Overview

Unfortunately, many people who are strong in operations are less comfortable with the ambiguity of strategy. People who avoid ambiguity will avoid strategy-setting discussions. This seminar provides tools to help you become an innovator, a persuasive player, and a champion of strategic change. Through interactive practice sessions, you can close the gap between where you are now and where you want to be. The intention of this seminar is not to train participants to be strategic planners for organizations, however. Rather, the focus is on helping you to develop a strategic mindset so that you can add value and inspire risk-taking and innovation on your team. Developing a strategic mindset will also help prepare you for taking higher levels of responsibility in your organization over time.

Learn How To:

  • Become an Innovator, a Persuasive Player, and a Champion of Strategic Change

  • Develop a Strategic Mindset So That You Can Add Value and Inspire Risk-Taking and Innovation On Your Team

  • Use a Polarity Map to Illustrate Operational and Strategic Tensions in Business

  • Clarify Your Current Operational Objectives For Your Team, Customers, and Competitors

  • Develop a Strategic Vision that Creates a Profitable and Sustainable Future

  • Develop a Communication Plan to Convey Your Vision Effectively While Motivating Others

 
Move from an Operational Manager to a Strategic Thinker: Balance Operational and Strategic Demands - Live Online

Delivery Method: In-Person | Duration: 2 Hours

Overview

Use polarity mapping to uncover challenges teams face during times of change and transition. Distinguish operational from strategic management and identify your strengths as a strategic thinker.

Move from an Operational Manager to a Strategic Thinker: Techniques for Strategic Thinking - Live Online

Delivery Method: In-Person | Duration: 2 Hours

Overview

Developing strategy can be unnecessarily complicated. Use simple tools designed to help you understand the strategic planning process and create a vision that sticks.

Determine, Communicate, and Get Buy-In for Strategic Priorities

Delivery Method: In-Person | Duration: 3 Hours

+ Course Outline

  • Practical Dreaming: Move from What Is to What If
  • Assess Your Customers’ Needs, Wants, and Expectations
  • Leverage an Importance/Performance Matrix to Set Priorities
  • Develop a Strategic Vision That “Sticks”
  • Influence Key Stakeholders and Inspire Innovation
  • Assess and Develop Your Ability to Encourage Innovation
  • Develop Key Messages and Prepare to Communicate Strategically
  • Create a Final Action Plan
Move from an Operational Manager to a Strategic Thinker: Sell Your Big Ideas - Live Online

Delivery Method: In-Person | Duration: 2 Hours

Overview

It’s not enough to have a big idea you also need to be able to sell it. Use persuasion and influence to sell your idea and get buy in from those you need it from most. Assess your organization for its receptiveness to innovation and plan your strategy accordingly.

Strengthen Your Operational and Strategic Leadership Skills

Delivery Method: In-Person | Duration: 3 Hours

+ Course Outline

  • Develop and Balance Management Skills
  • Are You an Operational Manager or a Strategic Leader?
  • Navigate Ambiguity and Increase Balance
  • What Is Polarity Management?
  • Clarify Your Current Operational Objective
  • Clarify the Purpose of Your Work Group Using a Team Charter Template
  • Draft a Mission Statement for Your Work Group
  • Perform a SOAR Analysis: Appreciative Inquiry
  • Create an Action Plan

Multipliers Workshop

Multipliers Workshop

Delivery Method: In-Person | Duration: 6 Hours

Overview

Multipliers Workshop is tailored towards helping teams develop a deep understanding of how to get more done with fewer resources, develop and attract talent, and cultivate new ideas and energy to drive organizational change and innovation. This workshop is based on the Wall Street Journal Bestseller, Multipliers.

Learn How To:

  • Gain a Solid Understanding of the Five Disciplines that Distinguish Multipliers from Diminishers

  • Implement Strategies to Get More Done with Fewer Resources

  • Identify and Bring Out the Genius in Others to Cultivate New Ideas and Energy to Drive Organizational Change and Innovation

  • Create Debate to Drive Effective Decision-Making

  • Create an Action Plan to Implement Strategies that will Develop and Attract Talent

 

Performance Management Essentials

Performance Management Essentials

Delivery Method: In-Person | Duration: 6 Hours

Overview

In this one-day training course, you take on the role of a manager and train supporting staff to acquire the mindset and tools to apply their individual talents, develop their competencies, and achieve results that are critical for maximizing performance and productivity.

Learn How To:

  • Build Performance Partnerships to Achieve Results and Unlock Potential

  • Contribute and agree to Outcome-Focused Performance Plans

  • Foster Commitment to Success Through Two-Way Communication

  • Track Performance with Monitoring Techniques

 

Creating Accountability: Build a Culture of Success

Creating Accountability: Build a Culture of Success - Live Online

Delivery Method: In-Person | Duration: 2 Hours

Overview

Creating a Culture of Accountability is for Leaders, managers, and team members “on their way up” who are interested in learning how to inspire, encourage, and ask for accountability in others. Research shows that there are four cornerstones of accountability any leader can utilize to engender a fully engaged and inspired team—a team who takes ownership for success.

 

The Leader Within

The Leader Within - Live Online

Delivery Method: In-Person | Duration: 2 Hours

Overview

Leadership is a craft honed through intention and experience. While exploring common leadership topics such as emotional intelligence and communication, this class also asks participants what all of these ideas mean to them. From defining core leadership skills to defining the legacy we hope to leave behind when our careers are over, The Leader Within is for anyone who wants to lead with purpose.

 

How to Interview, Choose and Retain Talent

How to Interview, Choose and Retain Talent

Delivery Method: In-Person | Duration: 6 Hours

Overview

Finding the right talent isn’t easy. This course will give you all the skills you need to interview effectively, make the right decision, and ensure those hi-potential new hires want to stay and grow with you. Learn how to construct valuable interview questions, build a structured interview process, choose candidates based on fitness in your organization, and continue to help them grow through motivation and feedback processes that work.

Learn How To:

  • Construct Effective Interview Questions

  • Focus on Legal and Policy Requirements in Hiring

  • Set Expectations for Performance

  • Conduct Formal Annual Performance Reviews and Informal Quarterly Reviews

  • Role-Play Feedback Models to Ensure High Performance and Avoid Negative Reactions

 
How to Interview, Choose and Retain Talent: Interviewing for the Perfect Employee - Live Online

Delivery Method: In-Person | Duration: 2 Hours

Overview

Interviewing for the Perfect Employee is for leaders, managers, and HR Professionals who want to learn innovative techniques and methodology to interview candidates in a way to engenders honest answers and cuts to the heart of what every company is really looking for. Learn the pitfalls of normal interview questions and how to accurately uncover skills and predict future behavior performance.

 

Make Meetings Matter: Face to Face Meeting Strategies

Make Meetings Matter: Face to Face Meeting Strategies

Delivery Method: In-Person | Duration: 3 Hours

Overview

In this three-hour session, you will learn to create meetings that are productive and effective in accomplishing their stated goals. Learn which meeting structure best fits your meeting’s goals and participants. Plan for your next meeting using the five P’s of Effective Meeting Preparation, and apply and practice a meeting-design methodology to create meeting structures that work every time. Consider the obstacles that could hinder meeting progress and develop strategies to overcome them. Finally, learn key facilitation strategies to engage the participants and consistently create meetings that work.

Learn How To:

  • Identify a Meeting Structure that Best Fits Your Meetings Goals and Audience

  • Plan for Your Next Meeting Using the Five Ps of Effective Meeting Preparation

  • Apply and Practice a Meeting-Design Methodology to Create Meeting Structures that Work

  • Discuss the Obstacles that Could Hinder Meeting Progress and Develop Strategies to Overcome Them

  • Implement Facilitation Strategies to Engage the Participants
     

 
Make Meetings Matter: Virtual Meeting Strategies - Live Online

Delivery Method: In-Person | Duration: 2 Hours

Overview

In this course, you will learn techniques to deliver virtual meetings, leverage technology, and encourage employee interaction and engagement. Practice virtual meeting techniques and discover how preparation and planning drive productive meeting results.

Make Meetings Matter: Face-to-Face Meeting Strategies

Delivery Method: In-Person | Duration: 3 Hours

+ Course Outline

  • Discover Why Meetings Don’t Work
  • Learn to Clearly Define Your Meeting’s Content, Duration, and Structure
  • Save Time and Streamline Your Weekly Meeting Procedures
  • Start on Time and Engage Your Participants with a Hook
  • Increase the Probability of a Meeting’s Success with a Five-Step Meeting-Planning Tool
  • Create an Action Plan

Make Meetings Matter: Virtual Meeting Strategies

Delivery Method: In-Person | Duration: 3 Hours

+ Course Outline

  • Understand the Role That Virtual Meetings Play in the Current Business Environment
  • Learn about Current Technological Mediums for Virtual Meetings and How to Select the Best Medium for Reaching Your Goals
  • Uncover How Virtual Meetings Are Different from Co-Located (Face-to-Face) Meetings
  • Utilize a Well-Researched Facilitation Model for Creating Meetings That Are Productive, Well-Designed, and Engaging
  • Apply Best Practices for Facilitating Virtual Q&A Sessions
  • Effectively Create Best Practices from Post-Meeting Feedback to Continually Improve the Virtual Participant Experience
  • Create an Action Plan

Change Management

Change Management

Delivery Method: In-Person | Duration: 6 Hours

Overview

In this course, you will increase your confidence and adaptability by learning the principles behind the change cycle and behavioral change readiness.

Learn How To:

  • Create a Strategic Communication Plan to Increase Support for Change

  • Use the Five Phases of Change Model to Support Your Team through Organizational Change

  • Encourage and Influence Behavioral Change on Your Team

  • Build a Custom Action Plan to Implement Strategies for Increased Success in Your Organization

 
Change Management: Make the Transition: Leading through Change - Live Online

Delivery Method: In-Person | Duration: 2 Hours

Overview

Change is the only constant. The change cycle happens differently for everyone during each organizational change. By accepting the inevitable and adapting how we respond during times of change, we can learn to better communicate, support, and successfully lead teams through organizational shifts and uncertainty.

Plan to Communicate Change Effectively and Understand How Organizations Respond to Change

Delivery Method: In-Person | Duration: 3 Hours

+ Course Outline

  • Draft a Change Announcement
  • Understand How Organizations Respond to Change
  • Learn How to Encourage and Influence Behavioral Changes
  • Develop a Behavior Change Plan for Yourself or Someone on Your Team
  • Create an Action Plan

The Challenge of Change and Support Strategies

Delivery Method: In-Person | Duration: 3 Hours

+ Course Outline

  • Learn Guiding Principles to Support You through Change
  • Identify Your Dominant Change Behavior
  • Understand How Change Impacts Individuals and Teams with the Change Cycle
  • Learn Strategies to Support Yourself and Others through the Six Phases of the Change Cycle: Loss, Doubt, Discomfort, Discovery, Understanding, and Integration
  • Develop Change Action Plans to Support a Specific Person through Change, Transition, and Uncertainty
 

Project Management

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PM 101: Overview of Projects and Project Initiation

PM 101: Overview of Project and Project Initiation

Delivery Method: In-Person | Duration: 6 Hours

Overview

Project Management 101 focuses primarily on how to begin a project and ensure that you have everything you need, including a charter and a viable stakeholder management process. In this course, we make the process, jargon, and tools of professional project managers easy for everyone to understand. After a brief overview of industry standards and PMI (the Project Management Institute), you will experiment with various activities in order to learn what makes a project successful.

Learn How To:

  • Understand Industry Standards and an Overview of PMI

  • Apply Project Management Best Practices

  • Set Clear Expectations and Much More with a Project Charter

  • Create a Stakeholder Assessment to Identify Key Roles Responsibilities

 
Project Management Fundamentals: PM Concepts & Starting a Project - Live Online

Delivery Method: In-Person | Duration: 2 Hours

Overview

In this 2-hour, live online module, learn the basic tools to mitigate risk, ensure quality control, and close a project effectively.

 

PM 102: Project Planning - Create the Plan

PM 102: Project Planning - Create the Plan

Delivery Method: In-Person | Duration: 6 Hours

Overview

In PM 102 - Project Planning - Create the Plan, continue digging into the mechanics of planning in order to ensure that your next project is a success. You will also learn to use critical path methodology to predict how long a project will take and discover what to do when faced with unexpected delays. Experiment with the tools that are used by experts in this field and modify them to work for your benefit. This course will teach you to build a communication plan and schedule with a work-breakdown structure while keeping effort, duration, and resources in mind.

Learn How To:

  • Apply project management best practices.

  • Create a communication plan to ensure stakeholder buy-in and engagement.

  • Uncover project requirements

  • Develop a work-breakdown structure to create a clear path of execution for every project deliverable.

 
Project Management Fundamentals: Requirements Gathering and Task Planning - Live Online

Delivery Method: In-Person | Duration: 2 Hours

Overview

Explore the 7 traits that successful project managers share and evaluate where to grow and adjust based on an awareness of these. Develop a deeper understanding of the project management process groups and knowledge areas. Understand the differences between portfolio, program, and project management and how they interact to create a successful project. Understand more about the Project Management Institute and the different professional certification options available. Learn the basic tools that are necessary for successful project initiation, including a requirements gathering tool.

 

PM 103: Managing, Controlling, and Closing

PM 103: Managing, Controlling, and Closing

Delivery Method: In-Person | Duration: 6 Hours

Overview

In this course, continue digging into the mechanics of planning in order to ensure that your next project is a success. You will also learn to use critical path methodology to predict how long a project will take and discover what to do when faced with unexpected delays. Experiment with the tools that are used by experts in this field and modify them to work for your benefit. This course will teach you to build a communication plan and schedule with a work-breakdown structure while keeping effort, duration, and resources in mind.

Learn How To:

  • Apply Project Management Best Practices

  • Create a Plan for Tracking Project Deliverables

  • Develop Remedial Plans when Encountering Pitfalls and Changes

  • Create a Project Closure Checklist to Account for Lessons Learned

 
Project Management Fundamentals: Risk Management & Lessons Learned - Live Online

Delivery Method: In-Person | Duration: 2 Hours

Overview

Risk management is the process of identifying possible risks, assessing their potential consequences, and then developing and implementing plans to minimize any negative effects. In this 2-hour, live online module, learn the basic tools to mitigate risk, ensure quality control, and close a project effectively.

Project Management Fundamentals: Tracking Project Progress - Live Online

Delivery Method: In-Person | Duration: 2 Hours

Overview

Once a project is running, it is crucial to monitor and control its progress in order to ensure success. In this 2-hour, live online module, learn what experts in the field know about process groups and come away with tools that you can use to determine project statuses.


Project Management Professional (PMP)® Exam Prep Bootcamp

Project Management Professional (PMP)® Exam Prep Bootcamp

Delivery Method: In-Person | Duration: 10 Hours

Overview

Our project management boot camp is designed to help candidates prepare for the Project Management Professional (PMP)® Exam. The following learning objectives were determined through individual student requests, reported corporate needs, state and federal vocational training and placement programs, and course evaluation information. This class is managed as an intense discussion using Rita Mulcahy’s book (PMP)® Exam Prep, 9th Edition and A Guide to the Project Management Body of Knowledge (PMBOK® Guide), 6th Edition as the guide for discussions, questions, clarifications, cultural alignment to the test, and after-class work for the candidates. (PMP)® is a registered trademark of Project Management Institute, Inc.

 

Information Technology Project Management

Information Technology Project Management

Delivery Method: In-Person | Duration: 3 Days

Overview

The Information Technology Project Management class material is strongly based in globally-accepted project management best practices and incorporates hands-on experiences and group work developing: project charters, stakeholder assessments, and a project management action plan.

Note: This course does not lead to any particular certification exam in project management.

Learn How To:

  • Apply Project Management Best Practices

  • Set Clear Expectations and Much More with a Project Charter

  • Create a Project Management Action Plan

 

Project Management for the Rest of Us

Project Management for the Rest of Us

Delivery Method: In-Person | Duration: 6 Hours

Overview

Project Management for the Rest of Us is for anyone who does project work, collaborates with project management professionals, or is considering entering the field. Course topics are aligned with the Project Management Institute’s (PMI) globally-accepted project management best practices. By the end of the course, participants will have concrete knowledge of what project management is and how to effectively plan, prioritize and manage projects and deadlines fast-paced work environments. Note: This course is not designed for preparation for a certification exam in project management. It is designed to increase the effectiveness of everyday project management. 

Learn How To:

  • Apply project management best practices.

  • Start a project effectivly.

  • Gather project requirements.

  • Create an accurate task list and schedule.

  • Create a plan for tracking project deliverables.

 

Project Management Series - 3 Day Series Live Online

Project Management Series - 3-Day Series - Live Online

Delivery Method: In-Person | Duration: 3 Days

Overview

Project Management Series - 3-Day Series Live Online will enhance your knowledge of project management in order to interact more productively with a project manager and perform more effectively on a project team.

 

SmartSheet for Project Management

SmartSheet for Project Management

Delivery Method: In-Person | Duration: 6 Hours

Overview

SmartSheet for Project Management is for business people of all types who could benefit from tighter, clearly defined process and projects. You will learn best practices, methodology, and mechanics around how to build and share collaborative checklists, project plans, calendars, and dashboards. SmartSheet is ideal for Ideal for waterfall and agile projects, product launches, planning, events, and more.  

 
SmartSheet Introduction - Live Online

Delivery Method: In-Person | Duration: 2 Hours

Overview

This course provides project management beginners with everything they need to know to plan and track projects. If you have never used project management software or want to start using Smartsheet to manage projects, this course is for you.

 
 

People Skills

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Business Acumen

Business Acumen

Delivery Method: In-Person | Duration: 6 Hours

Overview

Business Acumen is to assist business leaders explore and implement techniques and ideas for transforming a compelling organizational vision into actionable strategy. This course will help you develop compelling business strategies to increase customer and client satisfaction, profit, and staff motivation.

Learn How To:

  • Assess and Improve What You Know About Your Organization

  • Identify Five Business Drivers to Increase Impact

  • Identify Your Customers’ Needs to Maximize Performance

  • Increase Your Understanding of Cash Flow to Increase Revenue and Cut Costs

  • Learn About and Access Balance Sheet and Financial Statement Templates to Increase Your Financial Decision-Making

 

Emotional Intelligence: Effective Listening in Sensitive Situations

Emotional Intelligence: Effective Listening in Sensitive Situations - Live Online

Delivery Method: In-Person | Duration: 2 Hours

Overview

This class will teach you to approach listening as an acquired skill similar to reading or writing. You will learn to utilize emotional intelligence to enhance your listening skills through paraphrasing and question-asking techniques.

 
Emotional Intelligence: How Your Brain Can Lead You Astray - Live Online

Delivery Method: In-Person | Duration: 2 Hours

Overview

You’ll learn the mistakes and inclinations that are built into us, but don’t serve us in our modern society—and what to do about them.

Emotional Intelligence: Use EQ to Help You Succeed - Live Online

Delivery Method: In-Person | Duration: 2 Hours

Overview

Leaders always have something in common: high Emotional Intelligence (E.Q.). In this session, we’ll assess your Emotional Intelligence and how it affects your performance in the workplace. You’ll learn what high Emotional Intelligence looks like in action and why it can reduce your stress, increase your effective communication, and improve your visibility at your organization.

Emotional Intelligence: Turn Stress into Strength - Live Online

Delivery Method: In-Person | Duration: 2 Hours

Overview

Learn to transform your frustration into positive energy and increase your personal effectiveness in stressful situations. In this course, you will examine your thoughts and generate an action plan to deal with your negative feelings and increase your self-awareness.


Finance for Non-Financial Managers

Finance for Non-Financial Managers

Delivery Method: In-Person | Duration: 6 Hours

Overview

Participants of Finance for Non-Financial Managers will learn the language of accounting and bookkeeping.

Learn How To:

  • Speak the Language of Finance Professionals

  • Accurately Interpret Information Contained in Basic Financial Reports (Balance Sheets, Income Statements, and Cash Flow Statements)

  • Practice Understanding and Using Financial Tools (Financial Statements, Basic Budgets, Audits, Internal Controls) to Make More Informed Decisions that Drive Results

 

Build Strong Work Relationships

Build Strong Work Relationships

Delivery Method: In-Person | Duration: 6 Hours

Overview

In today’s unpredictable and challenging business environment, employees must build successful work relationships and interact with people in a positive way in order to achieve their company’s organizational goals. In this course, we explore and leverage basic competencies that are critical to solid work relationships and career success.

Learn How to:

  • Identify Your Own and Shift Your Message for Different Types of Communicators (Assessment)

  • Implement Trust-Building Strategies to Increase Motivation of Team Members

  • Use a Communicate Framework to Avoid Misunderstandings

  • Use a Conflict Resolution Framework to Manage Difficult Situations and Repair Relationships

 
Build Strong Work Relationships: Improve Rapport and Tighten Relationships - Live Online

Delivery Method: In-Person | Duration: 2 Hours

Overview

You have to build successful work relationships and interact with people in a positive way in order to achieve your organizational goals. In this live online session, you will evaluate and assess your current work relationships while learning to increase your rapport with your colleagues via mindful communication.

Make Relationship Building Part of Your Job Description

Delivery Method: In-Person | Duration: 3 Hours

+ Course Outline

  • Evaluate How You Currently Build Work Relationships
  • Explore Behaviors That Support or Undermine Relationships
  • Assess the Links Between your Worldview, Perceptions, and Work Relationships
  • Define Mindful Communication
  • Learn to Leverage Neuro-Linguistic Programming to Increase Rapport
  • Manage Your Assumptions to Build Trusting Work Relationships
  • Practice Developing and Demonstrating a Positive Attitude
  • Create an Action Plan
Build Strong Work Relationships: Solve Communication Problems - Live Online

Delivery Method: In-Person | Duration: 2 Hours

Overview

In this course, you’ll identify how communication problems might be holding you back, identify your dominant conflict management style and learn strategies to increase your rapport with challenging people from work.

Increase Your Self-Awareness and Improve Relationships

Delivery Method: In-Person | Duration: 3 Hours

+ Course Outline

  • Identify Your Dominant Communication Style
  • Sharpen Your Verbal and Nonverbal Behaviors and Skills
  • Use Feedback and Questioning Skills to Better Understand Others
  • Influence Others by Expressing Needs
  • Perform an Interpersonal Needs Assessment
  • Understand How Listening Barriers Impact Effective Work
  • Relationships
  • Understand Your Conflict-Resolution Style
  • Learn to Address Conflict with Assertive Communication
  • Resolve Conflicts with Work Relationships in Mind
  • Develop and Practice a Conflict-Resolution Plan
  • Create an Action Plan

Dealing with Conflict and Difficult People

Dealing with Conflict and Difficult People

Delivery Method: In-Person | Duration: 6 Hours

Overview

This course focuses on effective strategies for coping with conflict and difficult people; knowing when and how to use these techniques can make you a more effective business professional and reduce the stress in your life.

Learn How To:

  • Analyze How and Why Conflict May Emerge

  • Implement Methods and Best Practices for Managing and Diffusing Conflict

  • Create a Conflict Management Action Plan

  • Implement Language that can Diffuse Escalating Situations

  • Develop a Plan for Managing Emotions

 
Dealing with Conflict: Resolve Workplace Conflict - Live Online

Delivery Method: In-Person | Duration: 2 Hours

Overview

In this course, you will learn about the roles that you might be playing in perpetuating conflict, alter your reactions in difficult situations, and discover ways to improve your active listening.

Understand the Cycle of Conflict and How to Change It

Delivery Method: In-Person | Duration: 3 Hours

+ Course Outline

  • The Roots of Conflict and the Road to Resolution
  • Ways of Being and Behavior
  • The Resistant Way
  • Justification Lenses
  • Moving from Resistant to Responsive Behaviors
  • Conflict Resolution 101: Communication
  • Blending, Listening, and the AMPP Method
  • Create an Action Plan

Respond to Conflict: Be More Assertive and Confident in Conflict & Crisis - Live Online

Respond to Conflict: Be More Assertive and Confident in Conflict & Crisis - Live Online

Delivery Method: In-Person | Duration: 2 Hours

Overview

Learn strategies to deal with aggressive colleagues who dominate or undermine your authority. Practice sending nonverbal cues that indicate you are in command and control of any situation.

 
Respond to Conflict: Constructive Conflict Strategies at Work - Live Online

Delivery Method: In-Person | Duration: 2 Hours

Overview

Learn to manage conflicts involving you or between your coworkers with constructive techniques that will help the opposing parties find common ground.

Respond to Conflict: Strategies for Improved Communication

Delivery Method: In-Person | Duration: 6 Hours

Overview

Do you have people in your workplace who cause problems for everyone else? Do they create additional work for others? Conflict at work is a painful reality and a key explanation for decreased productivity and increased frustration. One point is clear: Conflict does not magically go away, and it only gets worse when ignored. In this course, you'll develop conflict resolution strategies to prevent explosive situations and learn to communicate in a way that facilitates cooperation and problem-solving without creating resistance.

Learn How To:

  • Diagnose Why Conflict May Arise and its Potential Consequences

  • Apply Non-Verbal and Verbal Communication to De-Escalate Conflict

  • Come Up with a Self-Care Plan to Manage Strong Emotions

  • Develop a Conflict-Management Plan to Feel Prepared the Next Time You Encounter a Difficult Situation


Influencing Without Authority

Influencing Without Authority

Delivery Method: In-Person | Duration: 6 Hours

Overview

Perhaps no topic has garnered more curiosity in recent years than how to build influence in an organization. Master influencers move beyond their position on the org chart and collaborate across departmental lines to get things done. Influence Without Authority explores this topic by examining styles, behaviors and techniques that will help you grow your influence and deepen your relationships.

Learn How To:

  • Understand the Effects of Influence and Power and How to Apply Them

  • Find and Develop Your Allies in the Workplace and Build Relationships

  • Identify Your Go-To Influence Behavior and Areas for Development

  • Practice Overcoming Your Assumptions to Discover What People Really Want Establish

  • Clear and Powerful Influence Goals

  • Design an Approach for: Influencing Your Manager, Difficult Supervisees, Cross-Functional Teams, and Colleagues

 
Influencing Without Authority: The Power of Persuasion - Live Online

Delivery Method: Live Online | Duration: 2 Hours

Overview

Become a successful influencer through understanding power and influence. Identify the sources of power and assess your influencing style in order to heighten your ability to persuade others while maintaining professional respect and integrity

Plan to Influence Challenging People

Delivery Method: In-Person | Duration: 3 Hours

+ Course Outline

  • The Influence Model
  • Assume Everyone Is a Potential Ally
  • Clarify Your Goals and Priorities
  • Diagnose Their Worldviews
  • Identify Relevant Currencies
  • Create an Action Plan

Increase Your Influence at Work

Delivery Method: In-Person | Duration: 3 Hours

+ Course Outline

  • Diagnose Your Influence Behavior Style
  • Examine Appropriate Uses of Influencing Styles
  • Understand Influence
  • Define Power and Influence
  • Learn About the Power Methods Model and Target of Influence
  • Focus on Assertive Communication

Negotiation Skills

Negotiation Skills

Delivery Method: In-Person | Duration: 6 Hours

Overview

In this course, you will explore a variety of negotiation styles while thinking about their strategic advantages and disadvantages. You'll develop your ability to persuade and influence your colleagues with diplomacy and tact.

Learn How To:

  • Apply Case Studies and Video Learning to Prepare for Negotiations

  • Develop a Negotiation Plan for Dealing with Internal and External Workplace Issues

  • Practice Real-Life Negotiation Scenarios to Improve Your Ability to Influence Colleagues

 
Negotiation Skills: Persuade and Negotiate Assertively - Live Online

Delivery Method: In-Person | Duration: 2 Hours

Overview

Learn to engage with people at any level and sound competent and persuasive using tools from expert negotiators.

 

Develop Emotional Intelligence

Develop Emotional Intelligence

Delivery Method: In-Person | Duration: 6 Hours

Overview

In this course, you'll define emotional intelligence and find out how to cultivate it personally as well as recognize and encourage it at work. Learn tools to increase your self-awareness, become more confident, improve your communication, stay in control, and stop letting negative emotions derail your success.

Learn How To:

  • Increase Your Awareness About Your levels of Emotional Intelligence by Completing an Assessment from Daniel Golemans Renowned Book, Emotional Intelligence

  • Implement Tools to Increase Your Self-Awareness and Confidence

  • Practice Communication Tips and Learn Strategies to Stay in Control of Emotions

  • Use Emotional Intelligence to Enhance Group Dynamics on Your Team

  • Use Empathy to Understand Different Perspectives and Build Relationships

 

What Is Emotional Intelligence?

Delivery Method: In-Person | Duration: 3 Hours

+ Course Outline

  • Gain a Working Knowledge of the Five Core Competencies of Emotional Intelligence
  • Learn Why Emotional Intelligence Is a Key Success Factor in Today’s Workplace
  • Assess and Analyze Your Emotional Intelligence
  • Explore Your Emotions: Become Familiar with Psychological and Physical Reactions
  • Learn When Emotions Can Be Your Greatest Asset and Greatest Liability
  • Understand the Causes of Each Emotion and How to Use Them to Your Advantage
  • Create an Action Plan

Communicate with Flexibility and Authenticity and Practice Self-Management

Delivery Method: In-Person | Duration: 3 Hours

+ Course Outline

  • Leverage Emotional Intelligence through Focused Listening and Asking Questions
  • Understand How to Express Emotional Intelligence through Nonverbal Communication
  • Disagree Constructively
  • Reduce Drama by Asking the Right Questions to Get to the Root of a Complicated Situation
  • Recognize Trigger Words, Nonverbal Cues, and Emotionally Sensitive Situations
  • Create an Action Plan

Advanced Emotional Intelligence: Take your Personal and Social Competence to the Next Level

 
Advanced Emotional Intelligence: Take Your Personal and Social Competence to the Next Level

Delivery Method: In-Person | Duration: 6 Hours

Overview

Participants will discover the power of storytelling as an effective communication medium and practice telling stories to inspire and motivate their audiences.

Learn How to:

  • Implement Stories to Inspire and Motivate Team Members

  • Receive Feedback from an Expert Facilitator and Seasoned Storyteller

  • Identify Your Authentic Leadership Style

  • Build an Action Plan for Developing Presence, Confidence, and Communication Skills

 
 

Productivity

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Plan and Prioritize: Time Management with Outlook

Plan and Prioritize: Time Management with Outlook

Delivery Method: In-Person | Duration: 3 Hours

Overview

Plan and Prioritize: Time Management with Outlook is a 3-hour session for participants to gain hands-on experience using advanced Outlook tips for planning and prioritizing their days.

Learn How To:

  • Implement the 4Ds for Increasing Efficiency When Scanning Emails

  • Use Search Folders to Reduce Time Spent Looking for Emails

  • Create Rules to Automate Actions in Outlook, Such As Moving Certain Emails to a Folder

  • Explore Categories to Increase Organization and Reduce Time Spent Looking for Groups of Emails

  • Use the Task List to Stay on Track With To-Do Items, Delegate to Others, and Prioritize What is Important

 

Professional and Fast Emails: Business Writing with Outlook

Professional and Fast Emails: Business Writing with Outlook

Delivery Method: In-Person | Duration: 3 Hours

Overview

In a world of overflowing inboxes and unnecessary emails, we need efficient approaches to business communication. This course will teach you to write fast, sound professional, and use Outlook as a tool rather than a burden. Take your business communication to the next level!

Learn How To:

  • Use a structure to create clear and concise emails

  • Develop effective subject-lines

  • Know things to avoid in email communication

  • Apply strategies to address conflict and misunderstandings

  • Use Outlook features to cut hours of time-consuming work out of your day

 

Business Writing

Business Writing

Delivery Method: In-Person | Duration: 6 Hours

Overview

In this course, you will learn practical and useful techniques to organize information clearly and logically, write persuasively, and present a professional image of yourself and your organization.

Learn How To:

  • Avoid Common Grammatical Mistakes

  • Use the STARR Method to Clearly Organize Your Thoughts in Writing

  • Use Best Practices of Persuasion to Increase Buy-in for Your Ideas

  • Present a Professional Image of Yourself and Your Organization

 
Business Writing: Audience-Centric Writing - Live Online

Delivery Method: In-Person | Duration: 2 Hours

Overview

Persuasive writers shift their messages depending on their primary audiences. In this course, you will identify your audience’s interests and biases and practice a writing technique for preparing influential messages.

Business Writing: Writing that Gets Results - Live Online

Delivery Method: In-Person | Duration: 2 Hours

Overview

Learn how to use tools that are designed to make business writing faster and easier for your audience to understand. Increase your confidence that your emails are clear, concise, and incite action.

Write to Persuade and Influence

Delivery Method: In-Person | Duration: 3 Hours

+ Course Outline

  • Learn to Write Fast and Sound Professional
  • Communicate Feeling through Writing
  • Perform an Audience and Context Analysis
  • Write to Persuade and Influence
  • Create an Action Plan
Business Writing: Plan and Proof Business Communication - Live Online

Delivery Method: In-Person | Duration: 2 Hours

Overview

Our written communication reflects our levels of professionalism, education, and ability to get things done. This course will help you to review grammar resources and proofing practices in order to avoid making mistakes that can give whoever you’re communicating with a poor impression. We will also practice drafting tools that will help you to break out of writer’s block and write emails quickly and professionally.

Action Writing

Delivery Method: In-Person | Duration: 3 Hours

+ Course Outline

  • Avoid Embarrassment: Error-Proof Your Writing
  • Perform Exercises for Eliminating Wordiness
  • Break Through Writer’s Block
  • Organize Your Ideas with Outlining and Reverse Outlining
  • Learn Email Best Practices
  • Learn to Bottom-Line Your Message
  • Create an Action Plan

Critical Thinking

Critical Thinking

Delivery Method: In-Person | Duration: 6 Hours

Overview

Employees who can analyze and reason consistently are an invaluable resource for any business. Applied critical-thinking skills provide an essential foundation for all effective planning, problem-solving, and decision-making activities. Participants of this class will discuss the concept of critical thinking and conduct exercises to practice real-life scenarios of: planning, problem-solving, and decision-making.

Learn How To:

  • Move from Reaction to Response with 12 Questions

  • Use the Ladder of Inference to Examine and Question Your Assumptions

  • Implement Problem-Solving Techniques to Make Better Decisions at Work

  • Implement a SWOT or SOAR Analysis to Effectively Analyze and Evaluate Data

 
Critical Thinking: Challenges, Benefits, and Techniques - Live Online

Delivery Method: In-Person | Duration: 2 Hours

Overview

In this 2-hour session, we’ll apply critical thinking and emotional intelligence to analyze situations and make better choices.

Use Critical Thinking to Improve Your Decision Making

Delivery Method: In-Person | Duration: 3 Hours

+ Course Outline

  • Critical Thinking and Why It Matters
  • Asking the Right Questions
  • The Five Attributes of a Critical Thinker
  • Mental Models and Biases
  • Decision Making and the Ladder of Inference
  • Create an Action Plan
Critical Thinking: Reacting vs Responding - Live Online

Delivery Method: In-Person | Duration: 2 Hours

Overview

This course will help you learn to decelerate your thinking process and systematically test your initial thoughts and reactions. Additionally, you will develop the traits of a critical thinker in order to successfully create solutions to business problems.

Use Critical Thinking to Make Better Decisions on Teams

Delivery Method: In-Person | Duration: 3 Hours

+ Course Outline

  • Decision-Making and Strategic Problem-Solving Tools
  • Six Thinking Hats: Looking at a Decision from All Points of View
  • The Delphi Method: Make Better and Faster Group Decisions
  • The Productive Thinking Model
  • SWOT
  • SOAR
  • DEAM
  • Create an Action Plan

Apply Advanced Critical Thinking Skills: Take Charge of Your Decision Making

Apply Advanced Critical Thinking Skills: Take Charge of Your Decision Making

Delivery Method: In-Person | Duration: 6 Hours

Overview

This is a complementary workshop to Critical Thinking, in which participants will practice applying their cognitive skills to real-life work place scenarios.

Learn How To:

  • Implement best practices for making hard decisions.

  • Avoid psychological traps that could impact your credibility.

  • Overcome procrastination and foster rational decision-making habits.

  • Conduct a journaling exercise to track and evaluate your critical thinking progress.

 

Develop Analytical Skills: Streamline Your Decision Making

Develop Analytical Skills: Streamline Your Decision Making

Delivery Method: In-Person | Duration: 6 Hours

Overview

This workshop will give you the basic analytical tools to assimilate, assess, organize, and analyze new knowledge so that you can use the information advantageously for your organization and career.

Learn How To:

  • Compare Sets of Data from Different Sources

  • Identify Possible Cause and Effect Patterns

  • Draw Appropriate Conclusions to Problem-Solve Accurately

  • Apply Basic Analytical Tools to Assimilate, Assess, Organize, and Analyze New Knowledge

 
Develop Analytical Skills: The Conclusion and Reporting Process - Live Online

Delivery Method: In-Person | Duration: 2 Hours

Overview

The final phase of analysis often gets overlooked. Learn to identify characteristics of valid conclusions and how to persuasively communicate your findings to a variety of audiences and encourage buy in.

 

Time Management

Time Management

Delivery Method: In-Person | Duration: 6 Hours

Overview

Learn to prioritize projects among the changing and competing demands on your time. You will also gain an understanding of how your current workplace requires you to constantly retool to work strategically instead of working harder. This course will help you to focus on key practices for managing your time effectively. You will learn practical tools that can help you to better align your daily activities to accomplish your goals.

Learn How To:

  • Plan Your Day with an Easy-To-Use Method

  • Implement an Energy Assessment to Plan Your Day More Efficiently

  • Prioritize Projects Among the Changing and Competing Demands

  • Run an Exercise to Demonstrate How Multi-Tasking Can Affect Your Brain

  • Gain Hands-On Experience Using Advanced Outlook Tips in Mail, Calendar, and Task List

 
Time Management: Make a Plan and Stick to It - Live Online

Delivery Method: In-Person | Duration: 2 Hours

Overview

Do you have trouble maintaining focus or often find yourself wondering why a task is taking so long? This course will help you discover the truth about multitasking and what to do instead.

Time Management: Working with Procrastination - Live Online

Delivery Method: In-Person | Duration: 2 Hours

Overview

This course will help you increase your productivity by overcoming the behaviors that get in the way of time management. Create habits and utilize planning tools to help you focus and eliminate distractions from the work day. You will also apply proven methods to identify and prioritize projects.

Get It Done: Time Management Best Practices

Delivery Method: In-Person | Duration: 3 Hours

+ Course Outline

  • Turn “Stuff” into Actions: The REP Plan
  • Prioritize: Big Picture vs. Day to Day
  • Optimize Your Resources through Delegation
  • Processing Best Practices: Evaluate, Reduce, and Preempt
  • Create an Action Plan
Time Management: Maximize Time Processing Email - Live Online

Delivery Method: In-Person | Duration: 2 Hours

Overview

Whether you are using paper or email, we have techniques that you can adjust to fit your situation. Learn to eliminate paper clutter in your workspace using 3 easy steps, then apply a simple structure to your email management system to ease up your day.

Take Control of Your Time

Delivery Method: In-Person | Duration: 3 Hours

+ Course Outline

  • What Gets in Our Way
  • Plan Your Day in 18 Minutes
  • Make Time Tangible: A Time-Estimation Process Tool
  • Multitasking Best Practices
  • Create an Action Plan

Thrive in Chaos

Thrive in Chaos

Delivery Method: In-Person | Duration: 6 Hours

Overview

This seminar will teach you to turn confusion and disorder into challenges that you can face.

Learn How To:

  • Cultivate Proactive and Productive Habits in the Face of Confusion and Disorder

  • Assess How You Procrastinate and Use Your Time Inefficiently

  • Apply Time Management and Prioritization Strategies to Decide What Works For You

  • Create an Action Plan to Begin Practicing a Good Habit

  • Decline a Request Professionally, Whether from Your Manager, Peers, or Customers

  • Use an Assessment Tool to Implement Good Decision-Making.

 
Thrive in Chaos: Assertive Communication Under Pressure - Live Online

Delivery Method: In-Person | Duration: 2 Hours

Overview

Learn how to communicate with clarity, precision, calm and brevity to get what you want and what you need when the stakes are high.

Thrive in Chaos: Prioritization and Pressure Management Tools - Live Online

Delivery Method: In-Person | Duration: 2 Hours

Overview

This session will provide you with the tools to take control of your productivity. Motivate yourself to achieve your professional goals by approaching the work day from a flexible, efficient, and proactive perspective.

Assertive Communication and Decision Making under Pressure

Delivery Method: In-Person | Duration: 3 Hours

+ Course Outline

  • Use Verbal and Nonverbal Assertive Communication to Navigate Workplace Challenges and Pressures
  • Employ Assertive Responses When Manipulated or Provoked
  • Decline a Request Professionally, Whether from Your Manager, Peers, or Customers
  • Determine the Risks of Making Decisions under Pressure
  • Identify Good Decision-Making Criteria and Questions
  • Explore Seven Decision-Making Biases and Learn to Mitigate Their Impact
  • Customize Decision-Making Models and Methods to Create the Best Fit for You
  • Create an Action Plan
Thrive In Chaos: Effective Decision Making Under Pressure - Live Online

Delivery Method: In-Person | Duration: 2 Hours

Overview

Making faster and better decisions takes strategy and practice. In this class, you will customize decision-making models and methods in order to create an action plan for your specific needs. Learn to adapt your critical thinking skills to make the best decision in any given situation.

Understand Chaos at Work, Determine Priorities, and Stay Focused

Delivery Method: In-Person | Duration: 3 Hours

+ Course Outline

  • Identify the Origins of Chaotic Work Environments
  • Estimate the Impact of Chaos on Individuals, Teams, and Organizations
  • Identify Common Barriers to Successful Prioritization
  • Compare a Proactive vs. Reactive Work Approach
  • Explore How You Spend and Waste Your Time
  • Assess Time Management Strategies to Find a Method That Fits Your Work Style
  • Create an Action Plan