Supporting and Troubleshooting Windows 10 10982C

Learn how to troubleshoot, and provide support for, Windows 10 desktops and devices in a Windows Server domain environment. Students will gain a specialist understanding of Windows 10 features and various troubleshooting techniques.

This course is also available in the On-Demand delivery format with digital Microsoft Official Courseware (dMOC).


What You'll Learn

  • Implementing a troubleshooting methodology
  • Troubleshooting startup issues
  • Troubleshooting hardware and device drivers
  • Troubleshooting remote computers
  • Resolving issues with network connectivity
  • Troubleshooting group policy
  • Troubleshooting user settings
  • Troubleshooting remote connectivity
  • Troubleshooting resource access within a domain
  • Configuring and troubleshooting work folders
  • Troubleshooting applications
  • Maintaining Windows 10
  • Recovering data and operating systems

Course Details

  • 13 modules
  • 35 hours of instruction
  • 24 comprehensive labs 
  • Industry-expert instruction
  • MOC On-Demand format available
  • SATV Voucher eligible

Who should take this course?

Course 10982 is targeted at two specific audiences:

  • Enterprise Desktop Support Technicians (EDSTs) working in medium-to-large enterprise organizations and providing support to Windows 10 devices within a Windows domain environment.
  • IT professionals looking to complete the following exams:
    • 70-697, Configuring Windows Devices
    • 70-698, Installing and Configuring Windows 10
Supporting and Troubleshooting Windows 10 (10982C)
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Even though I am an experienced Windows 10 Help Desk Support Technician, I found this course very challenging and the content relevant to my everyday job. Definitely worth the investment!!
— Armando L.