ITIL® Foundation Certification 2011 Lifecycle Edition

This course teaches students the skills and knowledge required to lead and manage an IT business service through every stage of its life cycle. During the course, students will learn the basic fundamental concepts of ITIL®, as well as the key phases of the IT Service Management Lifecycle. This includes everything from the initiation of services in Service Strategy (SS) to analysis of existing services in the Continual Service Improvement (CSI) state.

What You'll Learn

  • ITIL® basics
  • Basic concepts of the service strategy phase
  • Basic concepts of service design
  • The release and deployment management process
  • Basic concepts of service operation
  • The service desk function
  • Purpose, objectives, and scope of CSI

Course Details

  • 7 modules
  • 21 hours of instruction
  • Industry-expert instruction
  • Certification available

Who should take this course?

IT project or team members, including:

  • Coordinators
  • Network operators
  • Business process analysts
  • IT architects, consultants, and systems integrators

Interested in a private course for your team? Contact Us

Great course.. Bill provided the perfect mix of “real world” examples and test prep. I am confident I will pass the exam first try! Fingers crossed.
— Grant Q.