Frequently Asked Questions
How do I register?
There are 2 ways to register. If you already purchased a Learning Package, or you have a Corporate Card, spend some time adding classes to your registration page and submit your request. We will register you for eligible classes and follow up with a confirmation email. (Please remember that you are NOT registered for classes until you receive your confirmation from Learn iT!). If you are new to Learn iT!, please call us and we will help you find the best schedule and cost effective package.
What is the cancellation policy?
The policies below apply to ALL training, packages, and certifications offered by LearniT!. By enrolling in a class or requesting an event or classroom rental, you are agreeing to accept these policies.
Cancellation / Rescheduling
Notice of cancellation/reschedule more than fifteen (15) full business days prior to class start date is eligible for full refund or reschedule without penalty.
Notice of cancellation/reschedule on or after the fifteenth (15th) full business day prior to class start date is not eligible for refund and is subject to approval and a reschedule penalty may apply.
To request a reschedule within 15 business days a future date must be identified immediately. In the event the request is accepted the rescheduled date is limited to one time and for only the same course at the same location. The new course must begin up to a maximum of six months from the original course date.
For no-shows, payment is non-refundable. "No Shows" is defined as the student or organization that does not show up on the date the course starts, and there was no prior communication from the student or organization to cancel or reschedule the course.
Substitution of Students
Substitutions of one student for another for a specific enrollment are accepted with at least three days notice before the class begins, provided the substitute meets the course prerequisites.
Cancellation by LearniT! or It's Partners
LearniT! And/or it's delivery partners may cancel or reschedule any class at anytime and will attempt to provide at least fifteen (15) business days notice when canceling or rescheduling. At customer's direction, LearniT! And/or its delivery partners will refund the tuition for the canceled class or credit the fees toward the fees chargeable for the rescheduled Class.
Travel arrangements are the student's responsibility and LearniT! assumes no liability for any costs, including non-refundable tickets, that may be incurred in the unlikely event of a course cancellation or rescheduling.
Training can be cancelled without prior warning, and money refunded to participants if any of the following events affect delivery of a particular training class: severe inclement weather, natural or local disaster, power outage, airline strike.
Can I show up the day of class and get a seat?
Yes. If there are seats available, you can take the class. This is one of the great advantages of Learn iT!’s flexible schedule. Fear of commitment? No problem. Decide at the last minute, and if there are seats, you’re in!
Do classes ever get cancelled?
Unfortunately we will cancel a class due to low enrollment. If your class is cancelled, you will be contacted via email as well as by phone. (This is a good reason to make sure we have your most current contact information!) We will do everything we can to reschedule you as soon as possible.
Do you have to take all modules of a course?
No. It is all about flexibility. You can take as many or as few modules as needed. This feature is also great for students with learning packages. Repeat only the modules that didn’t “stick” or take only the module with the topics you need. If you are not taking a whole series, please be comfortable with the content in the modules prior. The instructor will not backtrack.
Does Learn iT! use Mac’s or PC’s?
Students at Learn iT! learn on PC’s. If you are a Mac user, take heart. Overwhelmingly, the software we teach works exactly the same way on Macs. Our expert graphics and web instructors are Mac-fluent and will take special care to point out any small differences. MS Office programs also share the same Mac/PC functionality. Sometimes students even bring in their own Mac laptops to use during class. They get along just fine, because the software functions the same way!
If I pay for a package today, do I have to start using it right away?
Most packages begin on the first day of your first class. For example, if you purchase a month pass on May 1st, and take your first class on June 1st, you will have 30 days from June 1st.