ITIL® Practitioner Certification (2016 Edition)

ITIL® Practitioner Certification (2016 Edition)

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Course ID: B4202

Duration: 2 Days 

Location: Flex - San Francisco or Live Online | Click here to schedule private course.

Overview

This course builds on the knowledge obtained through the ITIL Foundation Certification, and applies this existing knowledge to improve IT services and management. This Practitioner course is designed to guide the student in how to apply the foundational knowledge, principles, and concepts of ITIL.

Note: ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

The ITIL Accredited Training Organization logo is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

+ Who Should Attend

This course is aimed at IT professionals who have already obtained ITIL Foundation certification, and who are looking to:

  • Build on this existing knowledge
  • Apply the following business competencies to their service practices:
    • Communications
    • Metrics
    • Measurement
    • Organizational change management
  • Prepare for the ITIL Practitioner certification exam
  • Leverage the best practices of ITIL for their IT service team

+ Course Outline

Module 1: Orientation To The ITIL Practitioner Certification

  • The ITIL Practitioner Certification
  • The Nine Guiding Principles of ITIL Practitioner
  • The Three Core Competencies of ITIL Practitioner

Module 2: Integrating The Guiding ITIL Principles And The CSI Approach

  • The CSI Approach
  • Integrate the CSI Approach and the Guiding ITIL Principles

Module 3: Using ITIL Metrics And Measurement

  • Implement Critical Success Factors and Key Performance Indicators
  • Use Hierarchies, Cascades, and Categories of Metrics
  • Develop Assessments
  • Evaluate Reporting Methods

Module 4: Applying ITIL Communication Principles

  • Implement Effective Communication Techniques
  • Apply ITSM Communication Methods

Module 5: Managing Organizational Change For Improvement Using ITIL

  • Integrate Organizational Change Management and ITSM
  • Create an OCM Action Plan

 Note:

*ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The ITIL Accredited Training Organization logo is a trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

 

 

+ Prerequisites

A basic understanding of the ITIL Foundation terminology and concepts.

+ Certifications

Prepares students for the ITIL Practitioner certification Exam.