ITIL® Intermediate Lifecycle: Service Transition (2011 Edition)

ITIL® Intermediate Lifecycle: Service Transition (2011 Edition)

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Course ID: B4203

Duration: 4 Days 

Location: Flex - San Francisco or Live Online | Click here to schedule private course.

Overview

This course teaches students the skills and management techniques required to build, test, and implement products and services. The course covers:

  • How to plan and manage the move into initial operation for resources created during the Service Strategy and Service Design stages of the ITIL Service Lifecycle

  • Guidance on techniques for organizing and managing the service transition

  • Management of technology considerations, challenges and risks

Note: ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

The ITIL Accredited Training Organization logo is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

+ Who Should Attend

This course is aimed at students who have already completed the ITIL Foundation certificate in Service Management, and who are looking to progress to more advanced ITIL certifications such as ITIL Expert or ITIL Master. Typical students include:

  • Those looking to gain an understanding of Service Transition
  • Those already engaged in the management, coordination or integration of Transitional activities within the Service Lifecycle

+ Course Outline

Module 1: Course Introduction

Module 2: Service Transition Introduction

Module 3: Service Transition Principles

Module 4: Organizing For Service Transition

Module 5: Service Transition Technology

Module 6: Implementing And Improving Service Transition

Module 7: Transition Planning And Support

  • Purpose and objectives
  • Scope
  • Value to business Policies, principles, and basic concepts
  • Process activities, methods and techniques
  • Triggers, inputs, outputs and interfaces
  • Information management
  • Critical success factors and key performance indicators
  • Challenges and risks

Module 8: Change Management

  • Purpose and objectives
  • Scope Value to business
  • Policies, principles, and basic concepts
  • Process activities, methods and techniques
  • Triggers, inputs, outputs and interfaces
  • Information management
  • Critical success factors and key performance indicators
  • Challenges and risks

Module 9: Service Asset And Configuration Management

  • Purpose and objectives
  • Scope Value to business
  • Policies, principles, and basic concepts
  • Process activities, methods and techniques
  • Triggers, inputs, outputs and interfaces
  • Information management
  • Critical success factors and key performance indicators
  • Challenges and risks

Module 10: Release And Deployment Management

  • Purpose and objectives
  • Scope
  • Value to business
  • Policies, principles, and basic concepts
  • Process activities, methods and techniques
  • Triggers, inputs, outputs and interfaces
  • Information management
  • Critical success factors and key performance indicators
  • Challenges and risks

Module 11: Service Validation And Testing

  • Purpose and objectives
  • Scope
  • Value to business
  • Policies, principles, and basic concepts
  • Process activities, methods and techniques
  • Triggers, inputs, outputs and interfaces
  • Information management
  • Critical success factors and key performance indicators
  • Challenges and risks

Module 12: Change Evaluation

  • Purpose and objectives
  • Scope
  • Value to business
  • Policies, principles, and basic concepts
  • Process activities, methods and techniques
  • Triggers, inputs, outputs and interfaces
  • Information management
  • Critical success factors and key performance indicators
  • Challenges and risks

Module 13: Knowledge Management

  • Purpose and objectives
  • Scope
  • Value to business
  • Policies, principles, and basic concepts
  • Process activities, methods and techniques
  • Triggers, inputs, outputs and interfaces
  • Information management
  • Critical success factors and key performance indicators
  • Challenges and risks

Module 14: Managing People Through Services Transitions

Module 15: Managing Organizational And Stakeholder Change

Module 16: Organizational Change Management

  • Methods and Techniques

Module 17: Service Transition Challenges, Critical Success Factors And Risks

Module 18: Additional Sources Of Information

Module 19: Sample Documents And Templates

Module 20: Living The Lifecycle Assignments

Module 21: Study And Exam Taking Tips

Module 22: Course Syllabus

Module 23: Key Concepts Review

Module 24:  Study Aids

Module 25: Study Aids Answer Key

 

Note

Itil® Is A Registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The ITIL Accredited Training Organization logo is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

 

+ Prerequisites

A basic understanding of the ITIL Foundation terminology and concepts.

+ Certifications

N/A