Cisco® Implementing Cisco® Collaboration Devices v1.0 CICD

Cisco® Implementing Cisco® Collaboration Devices v1.0 CICD

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Course ID: B45034

Duration: 5 Days

Location: Flex - San Francisco or Live Online | Click here to schedule private course.

Overview

This Cisco® Implementing Cisco® Collaboration Devices v1.0 CICD course lasts 5 days, and follows the ICOMM blueprint with the addition of video learning tools. This latest version of the course also includes Discovery Labs, which are a learning environment which enables students to learn in an interactive and practical manner. These labs replace some content from ICOMM.

+ Who Should Attend

To participate in this course, students must possess a working knowledge of converged voice and data networks, as well as a basic knowledge of Cisco IOS gateway, Cisco Unified Communications Manager, and Cisco Unity Connection. Typical students include:

  • Network administrators
  • Network engineers
  • CCNA Collaboration candidates
  • Systems engineers

+ Course Outline

Module 1: Cisco Unified Communications Solutions

Lesson 1: Understanding the Components of Cisco Unified Communications Solutions

Lesson 2: Understanding the Characteristics of Cisco Unified Communications Solutions

Module 2: Administrator and End-User Interfaces

Lesson 1: Understanding Administrator Interfaces

  • Discovery 1Verify System Information
  • Discovery 2Obtain Platform Details with CLI from Cisco Unified Communications Manager
  • Discovery 3: Verify Voicemail Integration

Lesson 2: Understanding End-User Interfaces

Module 3: Call Flows in Cisco Call Control Platforms

Lesson 1: Understanding Call Flows and Call Legs

Lesson 2: Understanding the Configuration Components that Impact Call Flows in Cisco Unified Communications Manager

  • Discovery 4: Discover the Cisco Unified Communications Manager CoS Implementation
  • Discovery 5Discover the Cisco Unified Communications Manager Call Routing Implementation

Lesson 3: Understanding Configuration Components That Impact Call Flows in Cisco Unified Communications Manager Express

  • Discovery 6: Discover the Cisco Unified Communications Manager Express COR Implementation
  • Discovery 7: Discover the Cisco Unified Communications Manager Express Call Routing Implementation

Module 4: Endpoint and End-User Administration

Lesson 1: Understanding End-User Characteristics and Configuration Requirements

Lesson 2: Understanding End-User Implementation Options

Lesson 3: Understanding Endpoint Characteristics and Configuration Requirements

Lesson 4: Understanding Endpoint Implementation Options

  • Discovery 8: Configure and Verify Endpoint Basic Configuration Elements
  • Discovery 9Device Settings Configuration

Module 5: End User Telephony and Mobility Features

Lesson 1: Understanding Telephony Features

Lesson 2: Enabling Telephony Features

  • Discovery 10: Configure Cisco Extension Mobility
  • Discovery 11: Configure Hunt Groups

Lesson 3: Understanding Mobility Features

Lesson 4: Enabling Mobility Features

  • Discovery 12: Configure Cisco Unified Mobility on HQ Phone 1
  • Discovery 13: Configure Cisco Unified Mobile Voice Access in Cisco Unified Communications Manager

Module 6: Cisco Unity Connection and Cisco Unified Communications Manager IM and Presence Service

Lesson 1: Understanding Cisco Unity Connection

  • Discovery 14: Verify the Cisco Unity Connection Integration

Lesson 2: Understanding End User and Voice Mailbox Characteristics and Configuration Requirement

Lesson 3: Understanding End User and Voice Mailbox Implementation Options

  • Discovery 15: Configure a User Template
  • Discovery 16: Configure a User
  • Discovery 17: Configure Cisco MediaSense for Video Greeting
  • Discovery 18: Configure Cisco Unity Connection for Video Greeting

Lesson 4: Understanding Cisco Unified Communications Manager IM and Presence Service

Lesson 5: Enabling Cisco Unified Communications Manager IM and Presence Service

Module 7: Cisco Unified Communications Solutions Maintenance

Lesson 1: Providing End-User Support

Lesson 2: Understanding Cisco Unified Communications Manager Reports

  • Discovery 19: Use Cisco Unified Reporting

Lesson 3: Understanding Cisco Unified Communications Manager CDR Analysis and Reporting Tool Reports

  • Discovery 20: Configure System Settings in the Cisco Unified Communications Manager CAR Tool
  • Discovery 21: Generate User Reports
  • Discovery 22: Generate and View a QoS Detail Report
  • Discovery 23: Generate and View a Gateway Utilization Report

Lesson 4: Monitoring the System with Cisco Unified Real-Time Monitoring Tool

Lesson 5: Monitoring Voicemail in Cisco Unity Connection

  • Discovery 24: Generate a Cisco Unity Connection Serviceability Report
  • Discovery 25: Generate Cisco Unified Serviceability Reports

Lesson 6: Understanding the Disaster Recovery System

Lab Outline:

Lab 1: Explore Administrator Interfaces

Lab 2: Explore End-User Interfaces

Lab 3: Explore Call Flows in Cisco Unified Communications Manager

Lab 4: Explore Call Flows in Cisco Unified Communications Manager Express

Lab 5: Implement End Users

Lab 6: Implement Endpoints

Lab 7: Enable Telephony Features

Lab 8: Enable Mobility Features

Lab 9: Implement End Users and Voice Mailboxes

Lab 10: Enable Cisco Unified Communications Manager IM and Presence Service

Lab 11: Provide End-User Support

Lab 12: Generate Cisco Unified Communications Manager CAR Tool Reports

Lab 13: Monitor the System with Cisco Unified RTMT

Lab 14: (Optional) Back up Cisco Unified Communications Manager

 

 

 

 

+ Prerequisites

CCNA Collaboration candidates

+ Certifications

N/A

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