Who should attend
This course is aimed at IT professionals who have already obtained ITIL Foundation certification, and who are looking to:
This course builds on the knowledge obtained through the ITIL Foundation Certification, and applies this existing knowledge to improve IT services and management. This Practitioner course is designed to guide the student in how to apply the foundational knowledge, principles, and concepts of ITIL.
Module 1: Orientation To The ITIL Practitioner Certification
Module 2: Integrating The Guiding ITIL Principles And The CSI Approach
Module 3: Using ITIL Metrics And Measurement
Module 4: Applying ITIL Communication Principles
Module 5: Managing Organizational Change For Improvement Using ITIL
*ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The ITIL Accredited Training Organization logo is a trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.