Who should attend
The ITIL® Foundation Certification is primarily aimed at those looking to align IT with business, to improve IT service quality, or generally balance IT resources effectively within an organization. Typical students include:
This course teaches students the skills and knowledge required to lead and manage an IT business service through every stage of its life cycle. During the course, students will learn the basic fundamental concepts of ITIL®, as well as the key phases of the IT Service Management Lifecycle. This includes everything from the initiation of services in Service Strategy (SS) to analysis of existing services in the Continual Service Improvement (CSI) state.