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Visit the Learn IT! CompTIA Portal for more information on this track.

If you are getting ready for a career as an entry-level information technology (IT) professional or personal computer (PC) service technician, the CompTIA® A+® Certification course is the first step in your preparation. The course will build on your existing user-level knowledge and experience with personal computer software and hardware to present fundamental skills and concepts that you will use on the job. In this course, you will acquire the essential skills and information you will need to install, upgrade, repair, configure, troubleshoot, optimize, and perform preventative maintenance of basic personal computer hardware and operating systems.

Course Objective: You will install, upgrade, repair, configure, optimize, troubleshoot, and perform preventative maintenance on basic personal computer hardware and operating systems.

Target Student: The target student is anyone with basic computer user skills who is interested in obtaining a job as an IT professional or PC technician. Possible job environments include mobile or corporate settings with a high level of face-to face client interaction, remote-based work environments where client interaction, client training, operating systems, and connectivity issues are emphasized, or settings with limited customer interaction where hardware activities are emphasized. In addition, this course will help prepare students to achieve a CompTIA A+ Certification.

Prerequisites: Students taking this course should have the following skills: End-user skills with Windows-based personal computers, including the ability to: Browse and search for information on the Internet. Start up and shut down the computer. Log on to a computer and computer network. Run programs. Move, copy, delete, and rename files in Windows Explorer. Basic knowledge of computing concepts, including: The difference between hardware and software. The functions of software components, such as the operating system, applications, and file systems.The function of a computer network.

Delivery Method: Instructor led, group-paced, classroom-delivery learning model with structured hands-on activities.

Performance-Based Objectives

Upon successful completion of this course, students will be able to:

identify the components of standard desktop personal computers.
identify fundamental components and functions of personal computer operating systems.
identify best practices followed by professional personal computer technicians.
install and configure computer components.
install and configure system components.
maintain and troubleshoot peripheral components.
troubleshoot system components.
install and configure operating systems.
maintain and troubleshoot installations of Microsoft Windows.
identify network technologies.
install and manage network connections.
support laptops and portable computing devices.
support printers and scanners.
identify personal computer security concepts.
support personal computer security.

Course Content

Lesson 10: Network Technologies
Topic 10A: Network Concepts
Topic 10B: Network Communications
Topic 10C: Network Connectivity
Topic 10D: Internet Technologies

Lesson 11: Installing and Managing Network Connections
Topic 11A: Create Network Connections
Topic 11B: Install and Configure Web Browsers
Topic 11C: Maintain and Troubleshoot Network Connections

Lesson 12: Supporting Laptops and Portable Computing Devices
Topic 12A: Laptop and Portable Computing Device Components
Topic 12B: Install and Configure Laptops and Portable Computing Devices
Topic 12C: Maintain and Troubleshoot Laptops and Portable Computing Devices

Lesson 13: Supporting Printers and Scanners
Topic 13A: Printer and Scanner Technologies
Topic 13B: Printer and Scanner Components
Topic 13C: Printer and Scanner Processes
Topic 13D: Install and Configure Printers and Scanners
Topic 13E: Maintain and Troubleshoot Printers and Scanners

Lesson 14: Personal Computer Security Concepts
Topic 14A: Security Fundamentals
Topic 14B: Security Protection Measures
Topic 14C: Data and Physical Security
Topic 14D: Wireless Security
Topic 14E: Social Engineering

Lesson 15: Supporting Personal Computer Security
Topic 15A: Install and Configure Security Measures
Topic 15B: Maintain and Troubleshoot Security Measures

Appendix A: Mapping Course Content to the CompTIA A+ Essentials 220-601 Exam Objectives

Appendix B: Mapping Course Content to the CompTIA A+ IT Technician 220-602 Exam Objectives

Appendix C: Mapping Course Content to the CompTIA A+ Remote Technician 220-603 Exam Objectives

Appendix D: Mapping Course Content to the CompTIA A+ Depot Technician 220-604 Exam Objectives

Appendix E: A Brief History of Personal Computers

Appendix F: CompTIA A+ Acronyms

Visit the Learn IT! CompTIA Portal for more information on this track.

Course Schedule


Classes with checkboxes in this column are Guaranteed To Run	Enroll	Begin Date	Time	Course Part	Location	Payment Options

		Private Class -	Contact Us	Custom	Your Location - Phone Us 415-693-0250 - Email	This class is eligible for Microsoft Software Assurance vouchers. This class is eligible for Citrix vouchers.