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Virus Remediation Training

Duration: 1 day
Course Price: $495

Malware is the #1 Problem Facing Your Clients Today!

A recent survey of computer repair shops and IT Support organizations revealed that:

  • Technicians may spend from three hours to three days on virus and spyware cleanup — just to have the malware return soon after the client resumes using the computer
  • When this happens, your company looks bad and the client is unhappy
  • In spite of all the anti-virus, anti-spyware and firewall programs that may be installed, sophisticated malware can avoid detection and removal

The Old Solutions Don’t Work Any More

  • Viruses have become far more resistant to many of the traditional removal tools Even the best tools, used improperly, may still be unable to remove the infection
  • Viruses often block the technician from accessing the programs they would normally use to find and remove malware
  • Re-imaging the hard drive, while favored by many technicians, is rarely the solution the client wants — the end result is frequently a computer that is very different from what the client had before the infection

What Is the Solution? Education | Tools | Methodology

  • Education — One day of hands-on classroom training
  • Tools — Training includes proprietary Virus Repair Toolkit on CD-ROM
  • Methodology — Step-by-step procedure that produces the following results:
    • Repairs completed in less than two hours
    • Over 95% of malware detected and removed
    • Reinfection rate of less than 5%

What is Included?

  • Training delivered in public venues in various cities
  • Detailed workbooks, in hard copy and .pdf files
  • Virus Repair Toolkit on CD-ROM
  • On-site training available to train multiple technicians at your location

Malware is the #1 Problem Facing Your Clients Today!

A recent survey of computer repair shops and IT Support organizations revealed that:

  • Technicians may spend from three hours to three days on virus and spyware cleanup — just to have the malware return soon after the client resumes using the computer
  • When this happens, your company looks bad and the client is unhappy
  • In spite of all the anti-virus, anti-spyware and firewall programs that may be installed, sophisticated malware can avoid detection and removal

The Old Solutions Don’t Work Any More

  • Viruses have become far more resistant to many of the traditional removal tools Even the best tools, used improperly, may still be unable to remove the infection
  • Viruses often block the technician from accessing the programs they would normally use to find and remove malware
  • Re-imaging the hard drive, while favored by many technicians, is rarely the solution the client wants — the end result is frequently a computer that is very different from what the client had before the infection

What Is the Solution? Education | Tools | Methodology

  • Education — One day of hands-on classroom training
  • Tools — Training includes proprietary Virus Repair Toolkit on CD-ROM
  • Methodology — Step-by-step procedure that produces the following results:
    • Repairs completed in less than two hours
    • Over 95% of malware detected and removed
    • Reinfection rate of less than 5%

What is Included?

  • Training delivered in public venues in various cities
  • Detailed workbooks, in hard copy and .pdf files
  • Virus Repair Toolkit on CD-ROM
  • On-site training available to train multiple technicians at your location

Workshop Agenda

9:00–10:00 Introduction
Definitions and terminology, scope of the problem, and learning objectives for the day

10:00–12:00 Session I
Understanding the Windows Registry Internal structure of the Registry – Hives, keys, subkeys, and values

  • Data types and examples of each
  • Safely editing the Registry, using various toolsWorking with Users, Control Sets, and Services
  • ...and much more (24 major topics covered)

12:00–1:00 Lunch (on your own)

1:00–3:00 Session II
Virus Remediation Methodology

  • Step-by-step procedure to detect the presence of malware
  • How malware is loaded and its “hiding places” in the Registry
  • Understanding the Run keys – what’s normal, what’s not
  • Dealing with rootkitsEffective use of the Virus Repair Toolkit
  • ...and much more (21 major topics covered)

3:00–5:00 Lab Session
Using the Virus Repair Toolkit –Bring in an infected computer and put this training to immediate use!

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