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Sierra 101: MACOS Support Essentials

Duration: 3 Days
Course Price: $1,895

Sierra 101 macOS Support Essentials 10.12 is a three-day, hands-on course that provides an in-depth exploration of troubleshooting on macOS Sierra. This course is designed to give students a tour of the breadth of macOS Sierra and the best methods for effectively supporting users of macOS Sierra systems. The course is a combination of lectures and hands-on exercises that provide real-world experience.

Skills Gained

  • The macOS Sierra troubleshooting process
  • How to use macOS Sierra tools and resources to troubleshoot macOS Sierra
  • macOS Sierra features and functionality, including how to find more information about macOS Sierra
  • How to prepare for Apple Certified Support Professional (ACSP) 10.12 certification

Who Can Benefit

  • Help desk specialists, technical coordinators, technical support personnel, service technicians, technology specialists, power users, teachers, and others who support Mac users in education or business organizations
  • Technical coordinators, teachers, or power users who manage computer networks or computer labs that run macOS

Sierra 101 macOS Support Essentials 10.12 is a three-day, hands-on course that provides an in-depth exploration of troubleshooting on macOS Sierra. This course is designed to give students a tour of the breadth of macOS Sierra and the best methods for effectively supporting users of macOS Sierra systems. The course is a combination of lectures and hands-on exercises that provide real-world experience.

Skills Gained

  • The macOS Sierra troubleshooting process
  • How to use macOS Sierra tools and resources to troubleshoot macOS Sierra
  • macOS Sierra features and functionality, including how to find more information about macOS Sierra
  • How to prepare for Apple Certified Support Professional (ACSP) 10.12 certification

Who Can Benefit

  • Help desk specialists, technical coordinators, technical support personnel, service technicians, technology specialists, power users, teachers, and others who support Mac users in education or business organizations
  • Technical coordinators, teachers, or power users who manage computer networks or computer labs that run macOS

Prerequisites

  • macOS knowledge and basic computer navigation skills

Part 1: Installation and Configuration

  • Install macOS Sierra
  • Setup and Configuration
  • macOS Recovery
  • macOS Software Updates

Part 2: User Accounts

  • User Accounts
  • User Home Folders
  • System Security
  • Keychain Management

Part 3: File Systems

  • File Systems and Storage
  • FileVault 2
  • Permissions and Sharing
  • File System Troubleshooting
  • SIP

Part 4: Data Management

  • Hidden Items and Shortcuts
  • System resources
  • Metadata and Spotlight
  • File Archives
  • Time Machine

Part 5: Applications and Processes

  • Application Installation
  • Document Management
  • Application Management and Troubleshooting

Part 6: Network Configuration

  • Network Essentials
  • Advanced Network Configuration
  • Network Troubleshooting

Part 7: Network Services

  • Network Services
  • Host Sharing and Personal Firewall

Part 8: System Management

  • Peripherals and Drivers
  • Print and Scan
  • System Troubleshooting
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