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Respond to Conflict: Strategies for Improved Communication

Duration: 1 day
Course Price: $450

Respond to Conflict: Strategies for Improved Communication is for anyone who wants to learn how to navigate and improve challenging relationships and apply conflict management strategies to reduce emotional stress and work towards win-win solutions.  Through instructor-led discussion, group exercises, role plays, and video learning, participants will

 

Learn How To:

  • Diagnose why conflict may arise and its potential consequences.
  • Apply non-verbal and verbal communication to de-escalate conflict.
  • Come up with a self-care plan to manage strong emotions.
  • Develop a conflict-management plan to feel prepared the next time you encounter a difficult situation.
 

Respond to Conflict: Strategies for Improved Communication is for anyone who wants to learn how to navigate and improve challenging relationships and apply conflict management strategies to reduce emotional stress and work towards win-win solutions.  Through instructor-led discussion, group exercises, role plays, and video learning, participants will

 

Learn How To:

  • Diagnose why conflict may arise and its potential consequences.
  • Apply non-verbal and verbal communication to de-escalate conflict.
  • Come up with a self-care plan to manage strong emotions.
  • Develop a conflict-management plan to feel prepared the next time you encounter a difficult situation.
 
Prerequisites: No prerequisites for this course

Learning Objectives

  • Understand Definitions and Assumptions About Conflict
  • Anticipate and Prepare for Common Workplace Conflict
  • Identify Conflict Styles and Consequences
  • Learn How Thoughts, Feelings and Physical Responses Impact Our Response to Conflict
  • Communicate In a Way That Facilitates a Problem-Solving, Caring Climate

Develop Conflict Awareness

  • Distinguish Between Disagreement and Conflict
  • Understand Common Triggers of Workplace Conflict and Barriers to Resolving Them
  • Differentiate Between Difficult People and Difficult Behavior
  • Explore the Role Emotional Intelligence Plays in Conflict
  • Mini Action Plan

Prepare to Respond to Conflict

  • Apply Advanced Listening Techniques (Active Listening, Validating, Paraphrasing)
  • Learn How to Distinguish Between Content and Feelings During Conflict
  • Understand How Meaning is Derived from Relationship Context and Not the Intrinsic Definition
  • Explore the Avoid/Attack Spectrum to Plan Your Response to Conflict
  • Mini Action Plan

Manage Conflict Productively

  • Prepare Communication Scripts to Approach Conflict with Confidence and Objectivity
  • Build Action Plans to Manage Conflicts with People who are Passive, Assertive, Aggressive and Passive Aggressive
  • Detoxify Emotional Statements and Devise Alternative Ways to Express the Message Behind the Emotional Statement
  • Mini Action Plan

Maximize Trust, Minimize Conflict

  • Explore the Role Trust Plays in Conflict
  • Leverage the Platinum Rule and Investing in Emotional Bank Accounts to Increase Trust
  • Map Out How you Will Invest in Key People to Increase Harmony and Productivity At Work
  • Final Action Plan
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