Log On/Register  

855.838.5028

ITIL® - Planning, Protection, and Optimization

Duration: 5 Days
Course Price: $3,250

Course Overview:

PPO (Planning, Protection & Optimization) training course is part of the ITIL® v3 Intermediate Capability certification stream. The course prepares Students to take the ITIL® v3 Planning, Protection & Optimization Intermediate exam.

Who Should Attend:

IT Managers, Operational staff, and anyone requiring a deeper knowledge of or who are involved in Planning, Protection & Optimization cluster of processes and functions.

Duration:

  • Classroom Learning - 5 Day(s)
  • Online LIVE - 5 Day(s)

PRINCE2®, ITIL®, MSP®, M_o_R®, P3O®, P3M3® are Registered Trademarks of Axelos Limited
MoP™ and MoV™ are Trademarks of Axelos Limited
The Swirl logo™ is a Trademark of Axelos Limited

 

Course Overview:

PPO (Planning, Protection & Optimization) training course is part of the ITIL® v3 Intermediate Capability certification stream. The course prepares Students to take the ITIL® v3 Planning, Protection & Optimization Intermediate exam.

Who Should Attend:

IT Managers, Operational staff, and anyone requiring a deeper knowledge of or who are involved in Planning, Protection & Optimization cluster of processes and functions.

Duration:

  • Classroom Learning - 5 Day(s)
  • Online LIVE - 5 Day(s)

PRINCE2®, ITIL®, MSP®, M_o_R®, P3O®, P3M3® are Registered Trademarks of Axelos Limited
MoP™ and MoV™ are Trademarks of Axelos Limited
The Swirl logo™ is a Trademark of Axelos Limited

 

Prerequisite Comments:
An ITIL® v3 Foundation certificate and preferably two years work experience in an IT Service Management environment. 

Lesson 1COURSE INTRODUCTION

  • Introduction/Housekeeping
  • Service Management as a practice
  • Service, its value proposition and composition
  • Functions and processes across the lifecycle
  • The role of processes in the Service Lifecycle
  • How Service Management creates business value
  • How Planning, Protection and Optimization supports the
  • Service Lifecycle

Lesson 2CAPACITY MANAGEMENT

  • Purpose, goal, objectives & scope
  • Importance of Capacity Management as a process to generate business value
  • Policies, principles and basic concepts
  • Activities, methods and techniques that enable Capacity Management and how they relate to Planning, Protection and Optimization.
  • Triggers, inputs, outputs and interfaces with other processes
  • How the key metrics can be used to demonstrate the efficiency and effectiveness of successful Capacity Management

Lesson 3 AVAILABILITY MANAGEMENT

  • Purpose, goal, objectives & scope
  • Importance of Availability Management as a process to generate business value
  • Policies, principles and basic concepts
  • Activities, methods and techniques that enable Availability Management and how they relate to Planning, Protection and Optimization.
  • Triggers, inputs, outputs and interfaces with other processes
  • How the key metrics can be used to demonstrate the efficiency and effectiveness of successful Availability Management

Lesson 4IT SERVICE CONTINUITY MANAGEMENT

  • Purpose, goal, objectives & scope
  • Importance of ITSCM as a process to generate business value
  • Policies, principles and basic concepts
  • Activities, methods and techniques that enable ITSCM and how each particular Stage relates to Planning, Protection and Optimization
  • Triggers, inputs, outputs and interfaces with other processes
  • How the key metrics can be used to demonstrate the efficiency and effectiveness of successful ITSCM

Lesson 5INFORMATION SECURITY MANAGEMENT

  • Purpose, goal, objectives & scope
  • Importance of Information Security Management as a process to generate business value
  • Policies, principles and basic concepts
  • Activities, methods and techniques that enable Information Security Management and how they relate to Planning, Protection and Optimization.
  • Triggers, inputs, outputs and interfaces with other processes
  • How the key metrics can be used to demonstrate the efficiency and effectiveness of successful Information Security Management

Lesson 6DEMAND MANAGEMENT

  • Basic concepts of Demand Management
  • Activity based Demand Management and business activity patterns
  • Interfaces to Service Design
  • Managing demand for Services
  • Activities, methods and techniques that enable this process and how they relate to Planning, Protection and Optimization

Lesson 7CHALLENGES, CRITICAL SUCCESS FACTORS AND RISKS

  • Challenges, Critical Success Factors and risks related to Capacity & Demand Management
  • Challenges, Critical Success Factors and risks related to Availability Management
  • Challenges, Critical Success Factors and risks related to ITSCM
  • Challenges, Critical Success Factors and risks related to Information Security Management
  • Challenges, Critical Success Factors and risks directly associated with the Service Design phase of the Service Lifecycle and how it relates specifically to PPO

Lesson 8ROLES AND RESPONSIBILITIES

  • Capacity Management process
  • Availability Management process
  • IT Service Continuity Management process
  • Information Security Management process

Lesson 9TECHNOLOGY AND IMPLEMENTATION CONSIDERATIONS

  • Requirements for technology to assist Service Design
  • Evaluation criteria for technology and tooling for process implementation
  • Practices for practice and process implementation
  • Challenges, Critical Success Factors and risks related to implementing practices and processes

Lesson 10Exam PREPARATION

  • Sample Exams
  • Feedback
  • Recap

 

Learn More
Please type the letters below so we know you are not a robot (upper or lower case):