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ITIL® - Managing Across the Lifecycle

Duration: 5 Days
Course Price: $3,495

Course Overview:

This training course offers candidates the ability to achieve the ITIL® Expert certification upon passing the ITIL® Managing Across the Lifecycle exam as well as providing valuable knowledge that can be implemented in the workplace.

Who Should Attend:

CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers and IT security managers who and others who require a deeper knowledge of, or who are involved in managing Services across the different lifecycle phases.

Duration:

  • Classroom Learning - 4 Day(s)
  • Online LIVE - 4 Day(s)

Prerequisite(s) or Equivalent Knowledge:

Prerequisite Comments:
An ITIL® v3 Foundation certificate and a minimum of 15 credits earned through the formal Service Lifecycle stream or Service Capability stream qualifications. 

PRINCE2®, ITIL®, MSP®, M_o_R®, P3O®, P3M3® are Registered Trademarks of Axelos Limited
MoP™ and MoV™ are Trademarks of Axelos Limited
The Swirl logo™ is a Trademark of Axelos Limited

Course Overview:

This training course offers candidates the ability to achieve the ITIL® Expert certification upon passing the ITIL® Managing Across the Lifecycle exam as well as providing valuable knowledge that can be implemented in the workplace.

Who Should Attend:

CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers and IT security managers who and others who require a deeper knowledge of, or who are involved in managing Services across the different lifecycle phases.

Duration:

  • Classroom Learning - 4 Day(s)
  • Online LIVE - 4 Day(s)

Prerequisite(s) or Equivalent Knowledge:

Prerequisite Comments:
An ITIL® v3 Foundation certificate and a minimum of 15 credits earned through the formal Service Lifecycle stream or Service Capability stream qualifications. 

PRINCE2®, ITIL®, MSP®, M_o_R®, P3O®, P3M3® are Registered Trademarks of Axelos Limited
MoP™ and MoV™ are Trademarks of Axelos Limited
The Swirl logo™ is a Trademark of Axelos Limited

Lesson 1COURSE INTRODUCTION

  • • Lifecycle positioning and transition
  • • The difference between open-loop and closed-loop systems
  • • Complex Monitor Control loops
  • • ITSM Monitor Control loops
  • • Relationship between Business and IT
  • • How to achieve business value with people, process and function
  • • How to achieve business value with supplier relationship and technology alignment

Lesson 2MANAGEMENT OF STRATEGIC CHANGE (MOC)

  • • Value creation challenge
  • • Critical success components to managing lifecycle risk
  • • Business benefits
  • • Determining Benefit Realization
  • • Determining Value to Business VOI, ROI
  • • Determining Variable Cost Dynamics (VCD)
  • • Alignment of business policy, future direction and Demand Management
  • • Alignment to service portfolio and service catalogue management
  • • Planning and Defining scope
  • • Awareness of design and delivery model choices
  • • Budgeting, costing, service assets
  • • Intangible and Measuring benefits
  • • Assets- Service and Strategic influencing
  • • Defining awareness communication activities
  • • People Education and knowledge transfer management
  • • Business Relationship Management
  • • Service Structure and Value nets and value-chains
  • • Termination and Retirement of Services

Lesson 3RISK MANAGEMENT

  • • Challenges, Critical Success Factors and risks to service management
  • • Identification of Risk
  • • Evaluation of Risk – CFIA, FTA, BIA, SFA, Risk Analysis and Management
  • • Corrective Actions
  • • Controlling Risk
  • • Transfer of risks
  • • Service Provider risks
  • • Contract risks
  • • Design risks
  • • Operational risks
  • • Market risks

Lesson 4PLANNING AND IMPLEMENTING

  • • Activities during Plan, Do, Check, Act including Aspects of Strategy and the 4P’s of Strategy
  • • Policy considerations
  • • Strategy considerations
  • • Design considerations
  • • Transition considerations
  • • Directing
  • • Value of achieving business goals by guiding, leading and monitoring
  • • Controlling and Evaluating
  • • Value of verifying and using feedback to control lifecycle
  • • Organizational Form and Design
  • • Communication, Coordination and Control

Lesson 5UNDERSTANDING ORGANIZATIONAL CHALLENGES

  • • Organizational maturity
  • • Organizational structure
  • • Knowledge management and security of information
  • • Organizational transition
  • • Governance
  • • Balance in Service Operations

Lesson 6SERVICE ASSESSMENT

  • • Value of Measuring
  • • Why Measure
  • • What to Measure
  • • Value of Monitoring
  • • What to Monitor
  • • Reporting
  • • Service Portfolio assessment across the lifecycle
  • • Assessment of achievements
  • • Corrective action
  • • Business Perspective and Improvements

Lesson 7UNDERSTANDING COMPLEMENTARY INDUSTRY GUIDANCE AND TOOL STRATEGIES

  • • COBIT
  • • ISO/IEC 20000
  • • CMMI
  • • Balanced Scorecard
  • • Quality Management
  • • OSI Framework
  • • Annuity
  • • Service Management maturity framework
  • • Six Sigma
  • • Project Management
  • • TQM
  • • Management Governance framework

Lesson 8EXAM PREPARATION

  • • Sample Exams
  • • Feedback
  • • Recap
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