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Customer Service Skills

Duration: 1 day
Course Price: $450

Customer Service Skills is for professionals aiming to take their customer and client service to the next level.  Participants will gain skills to handle a variety of situations and increase productivity, efficiency, and effectiveness.

Learn How To:

  • Identify what customers want and why they leave.
  • Apply the Positive Guest Experience model to “Wow!” customers.
  • Practice techniques to increase customer engagement.
  • Implement professional strategies to manage challenging customer situations.
  • Provide exceptional customer service over the phone or virtually.

Customer Service Skills is for professionals aiming to take their customer and client service to the next level.  Participants will gain skills to handle a variety of situations and increase productivity, efficiency, and effectiveness.

Learn How To:

  • Identify what customers want and why they leave.
  • Apply the Positive Guest Experience model to “Wow!” customers.
  • Practice techniques to increase customer engagement.
  • Implement professional strategies to manage challenging customer situations.
  • Provide exceptional customer service over the phone or virtually.
Prerequisites: No prerequisites for this course

Session Topics for the Customer Service Seminar

  • Discover what customers really want, and why they leave
  • Use listening and questioning strategies to increase your efficiency and confidence with customers
  • Diffuse irate, persistent, incoherent and difficult customers, and turn challenge into cooperation
  • Learn techniques  to give the same exceptional service on the telephone as you give your customers in person
  • Explore a simple formula to personalize service and remember names
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