|
|
Vista
 Tier 1 Desktop Support
Tier 2 Desktop Support
Tier 3 Desktop Engineering
Tier 1 Desktop Support
In this course, you will acquire the essential skills and information you will need to install, upgrade, repair, configure, troubleshoot, optimize, and perform preventative maintenance of basic personal computer hardware and operating systems.
After completing this course, students will be able to:
-
Identify the components of standard desktop personal computers, as well as the fundamental components and functions of personal computer operating systems.
-
Identify best practices followed by professional personal computer technicians.
-
Install and configure computer components, system components and operating systems.
-
Maintain and troubleshoot peripheral components and system components.
-
Maintain and troubleshoot installations of Microsoft Windows.
-
Identify network technologies.
-
Install and manage network connections.
-
Support laptops, portable computing devices, printers and scanners.
-
Support personal computer security and identify personal computer security concepts.
This five-day instructor-led course provides students with the knowledge and skills to install and configure Windows Vista desktops, configure Windows Vista applications and tools, and successfully configure Windows Vista mobile computers.
After completing this course, students will be able to:
-
Install Windows Vista
-
Upgrade to Windows Vista Ultimate Edition
-
Configure post-installation system settings, basic and advanced networking, user account security, network security, and Internet Explorer 7.0
-
Maintain and optimize Windows Vista systems
-
-
Configure Windows Vista Media Applications and Windows Vista Productivity Applications
Tier 2 Desktop Support
If you are an IT Professional working in the working in LAN/WAN support or are looking to start a career in networking, Network+™ training and certification is definitely for you. Earning the Network+™ certification validates your knowledge as a networking professional. It demonstrates that you have a wide range of vendor and product neutral networking skills that are required in today's network environments. A typical Network+™ candidate has achieved A+™ Certification or has equivalent work experience that amounts to 18 - 24 months in the IT industry. Furthermore, for those wanting to achieve a Microsoft Certified Systems Engineer credential for Win2000, Network+™ is the ideal preparatory course to give you the required networking foundation.
After completing this course, students will be able to:
-
Introduction to Networking
-
Networking Protocols
-
Network Devices and Printing
-
Connecting and Maintaining Your Network
-
TCP/IP Architecture and Routing TCP/IP Utilities
-
Internet Addressing
-
Internetworking Servers
-
Name Resolution
-
Address and Parameter Allocation for TCP/IP Hosts
-
Remote Connectivity
-
User Management
-
Data Protection
-
Network Security Essentials and Enterprise Network Security - Encryption and Firewalls
-
Troubleshooting the Network and Diagnostic Tools
This three-day instructor-led course provides IT Professionals who work in enterprise organizations with the knowledge and skills to install, deploy, configure, secure, maintain, and troubleshoot Windows Vista. This advanced course is aimed at enterprise desktop support technicians who want to gain an in-depth knowledge of Windows Vista.
After completing this course, students will be able to:
-
Install Windows Vista
-
Troubleshoot the startup process
-
Configure networking as well as hardware and devices for Windows Vista-based computers
-
Secure Windows Vista-based computers
-
Maintain and optimize Windows Vista-based computers
This five-day instructor-led course provides students with the knowledge and skills to successfully maintain and troubleshoot Windows Vista computers.
-
After completing this course, students will be able to:
-
Plan and apply a troubleshooting methodology for there own organization
-
Describe how the Windows Vista platform helps address troubleshooting requirements for important technical areas
-
Identify the most appropriate method to troubleshoot Windows Vista computers
-
Identify Windows Vista tools that can be used to help in the troubleshooting process and identify important maintenance tools that will be used as part of IT operations for their organization
-
Describe how monitoring and optimization tools in Windows Vista can be used to assist in troubleshooting and keep the computer performing optimally
-
Describe how the Windows Vista deployment options can be used to improve the support experience at the desktop
-
Identify the most appropriate method to support Windows Vista recovery on site as well as identify the components of the Windows Vista user state and safely backup and restore that data
-
Utilize Windows Vista application packages to improve the process of application installation and maintenance at the Windows Vista client computer
-
Explain how to troubleshoot Windows Vista application package installations
Tier 3 Desktop Engineering
This three-day instructor-led course provides students with the knowledge and skills to successfully deploy Windows Vista business desktops throughout their organization. Students are introduced to the deployment life cycle, which consists of planning for the deployment, building and customizing the deployment method, and then implementing the actual deployment. Students are introduced to the tools and guidance to be used throughout various stages of the deployment life cycle.
After completing this course, students will be able to:
-
Describe the guidelines, processes that take place, and the tools used throughout the Microsoft Windows Vista desktop deployment life-cycle
-
Inventory, analyze, and mitigate application compatibility when planning a Windows Vista desktop deployment
-
Capture and restore user state information during a workstation deployment task
-
Use automated installation technologies to create, customize and deploy a computer image based upon a Windows Vista desktop
-
Deploy Windows Vista using Business Desktop Deployment (BDD) 2007 and using Zero Touch Installation
-
Secure a Windows Vista desktop
In this five-day course, students will gain a deep understanding of the Application Virtualization environment and be able to install, configure, administer, and troubleshoot the components. Students will also be able to install and utilize the MDOP tools to improve their Change Management process and reduce support across their or their customer’s environment.
After completing this course, students will be able to:
-
Optimize Windows Desktop Management in the Enterprise
-
Identify how MDOP can help an organization improve infrastructure optimization goals
-
Control Group Policy Objects Using Advanced Group Policy Management
-
Describe the benefits and features of AGPM and Microsoft Desktop Error Monitoring
-
Configure and Manage Group Policy using AGPM
-
Describe the benefits and features of the Microsoft Asset Inventory Service
-
Deploy AIS clients and Manage computers reporting to and software inventory using AIS
-
Describe the Application Management Lifecycle, the benefits of Application Virtualization and the components of Microsoft Application Virtualization Management environment
-
Describe the primary elements of application virtualization
-
Describe various deployment scenarios that support the Application Virtualization Management System and deployment scenarios for Branch Offices
-
Install the server components required for the Application Virtualization Management System
-
Plan for the deployment and installation of the Application Virtualization Client as well as install and configure the Application Virtualization Client
-
Manage client configuration features
-
Publish applications into the application virtualization environment
-
Describe the Application Virtualization Sequencer process as well as install and configure the Application Virtualization Sequencer
This two-day instructor-led course provides students with the knowledge and skills that they need to effectively deploy Microsoft Office 2007. Specifically students learn how to prepare and plan for the Office 2007 deployment, how to build and customize the Office 2007 installation, and how to deploy Office 2007 throughout their environment. Students also learn about the Office 2007 setup and multilingual architecture.
After completing this course, students will be able to:
-
Prepare the environment to deploy and install Microsoft Office 2007.
-
Analyze file compatibility and interoperability issues between Office 2007 and previous versions of Microsoft Office.
-
Install Microsoft Office 2007 using the local installation source.
-
Customize an Office 2007 installation and deployment.
-
Select an appropriate Office 2007 deployment method based upon the organization's desktop management technique.
-
Deploy Office 2007 to a multilingual network environment.
|
Contact Us
about our courses.
for your team.
San Francisco: 415.693.0250
Santa Clara: 408.200.0953
|
|  |
